Commercial Operations Site Lead

Johnson & Johnson is currently seeking a Commercial Operations Site Lead to join our Field Sales Network team located in Pittsburgh, PA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The sales support team has responsibility to develop and deploy strategies in collaboration with field sales to enable sales growth objectives through ensuring appropriate resources are available and balanced throughout the US market. The team supports field sales management in achieving optimal inventory efficiency by applying advanced analytics. This role is the liaison between Sales, Customer Service, Finance, and Supply Chain relative to end-to-end efficient order / purchase order management.

Key responsibilities:

• Lead, coordinate and delegate all responsibilities to the internal sales office team to support all goals.
• Inbound and systematically process all local inventory from field return authorizations utilizing system mapping and verification accuracy.
• Partner with local field sales organization to deliver successful non-revenue activity completion through communication and visibility.
• Inventory put away, replenishment and expiry management of all sales office assets.
• Monitor day-to-day outbound metrics (OTS, OTC) and report to leadership at regular intervals
• Drive strategic, technical, and tactical initiatives to improve efficiency and effectiveness across outbound operations.
• Collaborate across J&J E2E supply chain partners; Distribution Excellence, Planning, Transportation, Customer Service, Sales.
• Coordinating support for final mile support thru pick, pack and shipping tools.
• Benchmarking and implementing activities related to inventory par levels based on supply chain recommendations.
• Check and maintain appropriate inventory of on hand to support local sales territory as well as completing inventory transfers for disposition or redeployment as needed.
• Apply Lean initiatives to ensure continuous improvement by eliminating waste and improving bottom-line.
• Lead the local onsite team to provide best in class service to our key customer stakeholders by providing single point of contact for PO collection, AR365 and resolution of pricing discrepancies or other customer needed solutions.
• Process warranty item returns and replacement, complete all necessary paperwork.
• Initiate and control all expired exchanges of inventory from national sales office retrograde location.
• Coordinate additional sales activities through use of National Loaner requests and returns.
• Coordinate on site team to order equipment for training activities using education logistics, tracking and facilitating receipt, as needed.
• Responsible for initiating and completing ongoing cycle counts and annual audits for all sales office inventory.
• Manage battery life cycles for all Bluetooth tags for Project Invisible and provide timely replacement of tags for FSO.
• Ongoing thorough inspection of instrument and implant sets to ensure quality standards and patient safety requirements are met.
• Manage relationships with freight forwarder, receiving parties, and internal partners.
• Responsible for GDP (Good documentation practices) and adhering to SOPs.
• Coordinates all regulatory inspections and performs safety and quality audits
• Adherence to training requirements, and health and safety regulations
• Wear and enforce all wearing of protective clothing and equipment as required
• Implement schedule/policies/ and group guidelines
• Lead and/or support projects as required
• Flexible to other tasks as priorities shift

Qualifications

Education:

• Bachelor's degree and/or equivalent degree, required

Required Experience and Skills:

• A minimum 8 years of work experience
• Experience required within any of the following areas: distribution, manufacturing, logistics, supply chain, customer service, healthcare.
• SAP knowledge
• Proficiency in MS Office Suite preferred, including (Word, Excel, PowerPoint, and Outlook)
• Knowledge of Warehouse Management Systems
• Demonstrated initiative, creativity, assertiveness, and proactive communication.
• Strong interpersonal and communication skills

Preferred Experience and Skills:

• Kaizen/Greenbelt, LEAN Certification
• Validated understanding of enterprise resource platforms and warehouse management systems
• Experience building reports with visualization programs, e.g., PowerBI and/or Tableau.
• Experience Working in highly regulated industries.
• Agile operations ability and capability to manage or support projects.
• Process Excellence training and/or certification or APICS certification
• Project Management Certification/Experience
• Sales or Sales support role experience
• Inventory Management experience, sterile processing, OR support or clinical experience in a hospital environment.
• Warehouse Management System (WMS) and/or Transportation systems (TMS) experience

Other:

• 10% domestic travel to other sites as needed is required
• Must be located in Pittsburgh, PA area and able to work onsite

The anticipated base pay range for this position is $77,000 to $124,200. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on January 16, 2025. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.