In-Plant Solutions Specialist

INVESTING IN YOU

Our commitment to internal growth and the development of our associates is unwavering. We believe that investing in our team members' professional journey not only benefits them individually but also contributes to the overall success of our organization. Through continuous learning, skill enhancement, and opportunities for advancement, we empower our associates to thrive and reach their full potential.

BRIEF POSITION SUMMARY:

The In-Plant Solutions Specialist is a critical MSC role located at a large strategic account(s) to support the customer facility. This associate will offer excellent service to drive long-term customer satisfaction, assist with procurement and order placement, and manage MSC ControlPoint Solutions to drive MSC value with these customers.

DUTIES and RESPONSIBILITIES:

• Excellent Customer Service skills to assist in order placement, quoting, sourcing, and collecting Cost Savings Statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom management programs.
• Determine optimal sourcing strategy for key customer projects in collaboration with the Category Team.
• Participate in customer plant and production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and future projects.
• Resolve on-site customer product and service issues with sales-related solutions.
• Provide customer service according to MSC standards for satisfaction, account retention, and revenue generation.
• Communicate customer concerns to management for effective problem resolution.
• Work with vendors to source products, produce quotes, expedite orders, and arrange training.
• Foster MSC Culture to ensure fulfillment of MSC’s vision and unity of purpose.

SKILLS:

• Computer literacy and proficiency with email, internet browsers, and Windows operating system required.
• Excellent problem-solving, customer service, and sales skills required.
• Excellent oral and written communication skills required.
• Working Industrial knowledge preferred.

OTHER REQUIREMENTS:

• A valid driver’s license and ability to travel up to 10% of the time may be required.
• Ability to lift items up to 50 pounds as needed.
• This position may require access to ITAR and/or CUI.

Compensation starting at $48,100 - $58,300 depending on experience.