Customer Service Collector

Wyndham Destinations


Date: 1 week ago
City: Orlando, FL
Contract type: Full time
Remote

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The world’s largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer focused individuals to join our 19,000 associates in the role of Customer Service Collector.

Only applicants within an hour drive from 6277 Sea Harbor Dr. Orlando, FL 32821 will be considered.

Why Travel + Leisure? We are a company led by our values and a strong diverse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

How You’ll Shine:

  • At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies.
  • A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.
  • A competitive nature. Remaining focused in a goal-oriented atmosphere.
  • Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success.
  • Keep your cool. You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!
  • You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!
  • Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position.

What You’ll Bring:

  • You graduated high school or have your G.E.D
  • You can tell the recruiter about your experience relating to the above skills
  • You have at least 1 year of experience with Microsoft Office
  • You have at least 1 year contact center experience
  • You successfully provided the recruiter with the Internet and home requirements below

Work from Home Requirements:

Internet Service Provider (ISP):

  • Dedicated high speed internet connection (DSL or Cable only)
  • Minimum of 10 Mbps – Download
  • Minimum of 2 Mbps – Upload
  • <80 ms Latency/Jitter/Ping

High Speed Modem:

  • Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
  • Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

  • Must be a dedicated & private room away from general living space
  • Free from noise and distractions
  • Suitable office furniture

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Store Leader Trainee

7-Eleven, Orlando, FL
2 weeks ago
Store ManagerThe Store Leader is the heart and soul of the store. A Store Leader with an Assistant or two make up the store’s leadership team executing merchandising and marketing initiates, driving profitability, developing the skills of the entire store team, and ensuring customers are well taken care of. Many of our top managers started their career as a cashier,...

Administrative Assistant - Operations and Service

AD Solutions, Orlando, FL
2 weeks ago
AD Solutions is a Workplace Technology Company that offers the equipment, services, and software that simplifies working and learning in a hybrid world with headquarters in Orlando, FL, and branch offices in Melbourne, Jacksonville, and Tampa. We are rapidly growing and are looking to add an Administrative Assistant with excellent internal/external customer service and great communication skills. Whatever your professional...

Marketing Manager

Dream Finders Homes, Orlando, FL
3 weeks ago
The Marketing Manager with Dream Finders Homes develops and executes all marketing initiatives across a division in accordance with division and corporate goals. This position provides insights on current marketing and advertising strategies, identifying opportunities and helping to lead improvements. This position monitors and analyzes competitive strategy, technical innovations, market trends and buying habits.ESSENTIAL DUTIES AND RESPONSIBILITIES:Plan and present annual...