Customer Service Representative

As a family-owned business, we care deeply about our employees. That is why the average tenure of our management team is 20+ years and the average tenure of our hourly team is 10+ years.

Our full-time team members enjoy the following benefits:

• Paid Time Off (PTO)
• Six Paid Holidays Each Year
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K with Company Match

O’Donnell Corporation
661 N Lakewood Drive
Orlando, FL 32803

O’Donnell Corporation is Now Hiring!

Please email your resume to our Human Resources Department:: [email protected]

We are seeking an experienced Customer Service Representative to join our team.

The candidate must have a clear working knowledge of the print industry, with a minimum 2 years’ experience.

This is a full-time on-site position. Monday – Friday 8 am to 5 pm.

Preferred Skills:

• Excellent communication skills both oral and written
• Multitasking – highest level of organizational and time management skills
• Ability to prioritize tasks and work in a fast-paced environment
• Ability to think quickly and solve problems.
• Strong computer skills in Microsoft Office (Outlook, Word, strong focus on Excel)
• Ability to prepare and process quotes, orders, and sample requests
• Digital, Large Format, and/or Screen Printing experience is required.

Essential Duties and Responsibilities:

• Provide support to clients by processing orders. Responsible for preparing orders to client specifications
• Work with sales, production, and accounting, in an accurate, and efficient manner, to ensure all order processing is complete and correct
• Assist sales/estimating staff in the preparation of client proposals for all projects accepted by O’Donnell Corp and assigned to the department.
• Communicate fully with internal staff and external customers
• Establish work schedules and mutually acceptable deadlines for deliverables.
• Maintain paper control system for project tasks, billing activities, change orders, and required status reports.

This description may not be all-inclusive and management reserves the right to modify the job description to meet business demands.

Salary:

• Pay range $24.00 per hour