Human Services Program Specialist

The Agency for Health Care Administration is Florida's chief health policy and planning entity, responsible for administering the Florida Medicaid program and regulating around 50,000 health care facilities.

The Long-Term Care Services Unit (LTCSU) is seeking a dependable Human Services Program Specialist who can thrive in a detail-oriented environment.

Key Responsibilities

• Process licensure applications for providers regulated by the LTCSU.
• Interpret statutes and administrative rules.
• Operate database and document management systems.
• Respond to inquiries verbally and in writing.

Additional Duties

• Review and maintain licensure materials.
• Coordinate with Field Offices for data accuracy.
• Assist in meeting deadlines for facility and provider licensure.
• Produce statistical reports and monitor quality assurance.

Work Schedule

Hours are Monday - Friday, 8:00 a.m. - 5:00 p.m., with potential adjustments upon request.

Compensation

The position offers a base salary of $1,433.23 biweekly, non-negotiable.

Benefits

• State Group Insurance Coverage Options
• Flexible Spending Accounts
• Retirement options with employer contributions
• Generous leave benefits
• 9 paid holidays and 1 Personal Holiday each year
• Career advancement opportunities
• Tuition waiver for courses in Florida’s State University System
• Training and professional development opportunities

Knowledge, Skills, and Abilities

• Knowledge of state statutes and regulations governing health care facilities
• Proficiency in relevant computer software
• Effective communication and relationship-building skills

Minimum Qualifications

Two years of experience in a call center or customer service center with data entry.

Preference for applicants with a bachelor's degree and one year of relevant experience.

Background Screening

Successful completion of a State and National criminal history check is required for employment.