Service Desk Specialist I

Job Summary

We are currently hiring a Service Desk Specialist I for our MIS Division. The primary purpose of this junior-level opportunity is to provide technical assistance and support related to computer systems, hardware, or software. The role involves responding to calls and service desk tickets, running diagnostic programs, isolating problems, and determining and implementing solutions. The candidate will need to investigate and resolve software and hardware issues while providing a superior level of customer service.

Essential Duties

Your Day-to-Day responsibilities include:

• Answering, evaluating, and prioritizing incoming telephone calls, voice mail, Service Desk ticket requests, and in-person requests from users experiencing issues with hardware, software, networking, and other computer-related technologies.
• Preparing shipping labels and shipping equipment to branches and remote locations as needed.
• Receiving equipment and distributing it to assigned Service Desk Technicians.
• Assisting Service Desk Technicians with troubleshooting, repairing, and prepping new equipment.
• Processing Service Desk invoices and checks for accurate billing charges based on contractual agreements and work requested.
• Performing miscellaneous duties as assigned.

Competencies

We value ethical conduct, thoroughness, detail-orientation, excellent written and oral communication skills, organization, and great time management. The incumbent should have 1 year of experience and be working towards a bachelor’s degree in IT. Knowledge in IT Ticket tracking systems and MS Office products is necessary. Time management and workload prioritization are very important in this role, along with excellent customer service skills, strong documentation skills, and excellent analytical and problem-solving skills.

Culture

• We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world, with professional development and career advancement opportunities.
• Award-winning teamwork recognized by ClearlyRated’s 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion, striving for authentic belonging and celebrating inclusion across all types of thought, differences, and voices.
• An engaging culture that promotes challenge, inspiration, and fun, leading to long tenure of internal staff.
• Excellent benefits including competitive pay, cutting-edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence, providing tools and resources for job success.
• Longevity and security with over 50 years in business and a national network of over 400 locations, offering unlimited opportunities and growth potential.

Required Language

Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.