Director of Product Management

Director of Product Management

Palco is a visionary company pioneering an emerging healthcare movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.

We are seeking a Director of Product Management to lead and inspire a team of product managers responsible for our in-house-built applications designed specifically for home care management, payroll, and Medicaid billing. This role requires a hands-on leader with deep technical expertise, creativity in solution design, and a client-centric mindset. Our products are critical to the success of home care providers, helping them manage care delivery, streamline payroll, and ensure accurate Medicaid billing compliance.

The ideal candidate will take full ownership of the product lifecycle—from roadmap development to hands-on delivery—while building strong relationships with clients and internal teams. This position will also involve frequent client site visits to ensure successful implementations and ongoing satisfaction.

Key Responsibilities:

1. Leadership & Team Development

• Lead, mentor, and manage a team of 6-7 product managers, fostering a collaborative, high-performance, and solution-driven culture.
• Provide strategic direction while staying hands-on in solving complex product and client challenges.
• Develop and execute career growth plans for team members, enhancing both individual and team capabilities.

2. Product Strategy & Roadmap

• Own the overall product strategy and roadmap for our suite of home care management, payroll, and Medicaid billing applications.
• Prioritize features and enhancements based on business value, client feedback, and technical feasibility.
• Work closely with cross-functional teams, including engineering, sales, and client success, to ensure seamless product delivery.

3. Hands-On Product Management

• Gain a deep understanding of our custom-built applications, ensuring full comprehension of system capabilities, architecture, and integration points.
• Collaborate with developers to design scalable solutions, resolve technical issues, and deliver high-quality features.
• Troubleshoot complex product and client issues, ensuring timely and creative resolution.
• Ensure all solutions meet compliance requirements for Medicaid billing, EVV, and HIPAA.

4. Client Engagement & Implementations

• Act as a key product representative, regularly engaging with clients to gather feedback, understand pain points, and drive product adoption.
• Lead and support client implementations and on-site engagements, ensuring seamless transitions and successful use of our applications.
• Develop strong, trust-based relationships with key clients to foster long-term partnerships and identify opportunities for product enhancements.
• Translate client needs into detailed product requirements and development plans.

5. Ownership & Continuous Improvement

• Take full ownership of the product lifecycle, ensuring successful outcomes from initial concept to post-implementation support.
• Continuously seek opportunities to improve and innovate within the home care management, payroll, and Medicaid billing domains.
• Stay current with industry trends, emerging technologies, and changes in healthcare regulations to keep our products competitive and compliant.

Qualifications:

Required:

• Bachelor’s degree in Computer Science, Business, Healthcare Administration, or a related field.
• 8+ years of experience in product management, with at least 3 years in a leadership role.
• Proven experience leading product development in the home care, healthcare technology, or payroll systems space.
• Strong technical knowledge of HR, payroll, and Medicaid billing applications, particularly in environments where products are developed in-house.
• Hands-on experience working with APIs, system integrations, and enterprise-level software solutions.
• Exceptional problem-solving skills with a creative approach to building solutions for complex client needs.
• Excellent interpersonal and communication skills, with experience interacting directly with clients, developers, and executive teams.
• Strong organizational skills and the ability to manage multiple high-priority initiatives simultaneously.

Preferred:

• Experience with SaaS, healthcare compliance, and Medicaid billing regulations.
• Familiarity with EVV requirements, HIPAA compliance, and state healthcare programs.
• Experience working in Agile or Scrum environments.
• Demonstrated success in delivering client-focused solutions and managing large-scale product implementations.

Key Competencies:

• Leadership: Proven ability to inspire and lead a team while driving results.
• Technical Expertise: Strong understanding of custom-built software systems and integrations.
• Client-Focused: Ability to build strong client relationships and deliver tailored solutions.
• Strategic & Tactical Balance: Capable of setting a vision while being hands-on in day-to-day product work.
• Ownership & Accountability: Takes full responsibility for product outcomes and client satisfaction.
• Innovation & Creativity: Continuously seeks new ways to enhance product capabilities and solve problems.

Travel Requirements:

• Must be willing to travel to client sites as needed

Join Us

This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Company benefits designed for you:

• Generous Paid time off.
• Quarterly/Annual bonus potential.
• Retirement Savings: We will support you as you save for your future.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Insurance: Health (Employer shared cost), Dental, Vision, STD, LTD, Life and AD&D, Cancer, Accident
• Great Work Environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.

When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:

• Bring your authentic self to work.
• Grow and thrive, both personally and professionally.
• Make a difference with our clients, in our communities, and with the millions of people we support.
• Experience work/life balance.
• Feel value and a greater purpose through the work you do.

Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.