Advanced Technical Support Engineer

At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!

We are currently searching for a dynamic, Advanced Technical Support Engineer to be responsible for providing product and application engineering support to end users and system integrators by applying expertise in robot programming, FANUC intelligent products, and cell automation. The ideal candidate is a customer-focused, problem-solver with a “service first” mindset who has experience with FANUC technology.

Primary Responsibilities Will Include

• Provide FANUC customers with engineering support on best approach to provide a solution to meet customer requirements during pre-sales phase of projects
• Support FANUC system integrators and end customers with engineering support during system execution phase of projects
• Providing solutions to customers by applying FANUC technology such as iRVision, Force Sensing, DCS, Communications options, Motion options, CRX robots, etc.
• Provide ROBOGUIDE simulations
• Conduct robot throughput and cycle-time analysis
• Create and present training sessions for integrators and end customers
• Manage FANUC technology and equipment used for integrator training and tradeshows
• Provide technical support at tradeshows across the U.S
• Travel onsite to customer facilities to provide engineering services and support including training, field installation, startup, and debugging of systems (~25%)
• Provide design engineering using SolidWorks
• Provide remote technical support for integrators and end users
• Coordinate and lead meetings with customers
• Ability to travel to customer sites including overnight and on weekends as required by customer deadlines
  
  

Ideal Candidate Will Have The Following Experience And Education

• High School Diploma or GED Required
• Prior experience in systems engineering, FANUC TPP, and advanced products including iRVision – 3DV, Bin Picking, DCS, FANUC Force Sensor, CRX robots
• Proven experience with PLC programming (Siemens TIA Portal, Allen Bradley) and cell troubleshooting
• Ability to configure FANUC hardware and software options
• Customer-focused with strong communication and presentation skills
• Ability to analyze customer issues and find resolutions quickly 
  
  

Preferred Qualifications

• Bachelor’s degree in Engineering (Electrical, Mechanical, Computer Science), or related field of study; or equivalent
• Prior experience managing and mentoring junior-level engineers
• Hands-on experience with ROBOGUIDE
• Experience with other FANUC technology (Auxiliary axis configuration, Line Tracking, motion technology options, iRPicktool, DiagnosticPRO, MotionPRO)
  
  

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program
  
  

Equal Opportunity Employer, including disabled and veterans.