IT Field Operations Technician

The position of IT Field Operations Technician will support the launch and day to day operation of the Micro Market business from a technical standpoint. This position will also support the sites that are live and in production. This role will report to branch leadership and the project support team.

Service Support Area: NEGA - Athens, GA area

Major Job Duties and Responsibilities:

• Receive and record equipment information.
• Will work closely with clients and vendors
• Negotiate network connections for all new accounts
• Ensure all network connections are good in existing accounts
• Responsible for maintaining cameras and DVR systems in all markets
• Will complete service calls for all market locations
• Maintaining parts inventory
• Responsible for warranty credit of parts and returns
• Collecting of video files for loss prevention
• Support of handhelds devices used for inventory management
• Performing surveys with management of new accounts for layout
• Will also give support to Corporate IT infrastructure team (Will occasionally travel)
• Monitoring the connectivity of active sites

Technical Skills required:

• Networking knowledge
• Ability to troubleshoot Network issues.
• PC hardware troubleshooting skills

Requirements:

• Certification in one or more of the following preferred; MCP, A+. or Network +
• Proven ability to be self-managed, self-motivated ("thinking outside the box" and retain "lessons learned")
• Project management skills
• Excellent time management skills
• Knowledge of vending business helpful
• Customer service experience
• Excellent communication skills
• Excellent organizational skills
• Strong knowledge of MS office (Excel, word, PowerPoint, etc..)
• Knowledge of cabling (Cat5 / 6, BNC, etc.)
• Must be able to lift 35lbs+; on a repetitive basis and have the ability to reach, bend, stoop on a frequent basis.
• Must be able to consent to an initial drug screen
• Must be able to consent to a background check

Benefits:

• Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays
• Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.

Position Information:

• Status: Full-Time
• Pay Rate: Based on experience and technical knowledge
• Work Hours: 8:00am – 5:00pm; overtime will be required
• Work Days: Monday, Tuesday, Wednesday, Thursday, and Friday; weekend work may be required

About Five Star Food Service:

Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO/Disabled/Veteran