Onsite Support Specialist

Workplace Flexibility: Onsite

For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy.

Job Description

This is a project based position that is dependent upon the length of our customer contracts. The primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic troubleshooting, and providing training for proper care and handling of Olympus equipment.

Job Duties

• Assist Olympus personnel with the installation of equipment.
• Coordinate schedules with audiovisual providers and boom manufacturers for installation.
• Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions.
• Provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs.
• Provide clinical equipment management support on all Olympus equipment (pre, intra & post OP).
• Evaluate and resolve equipment malfunctions as necessary. May include basic electronic troubleshooting.
• Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.
• Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.
• Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.
• Follow procedures to notify, track, and report lost or damaged equipment.
• Coordinate with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment.
• Monitor, and if requested, reasonably report, the Customer’s Olympus repair expenditures; note significant repair issues or occurrences.
• Maintain professional appearance, work ethic, and attitude as required by Olympus Americas INC and the facility you are assigned.
• Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

Job Qualifications

Required:

• Associates degree or equivalent relevant experience required. Relevant job history will be considered.
• Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline required.
• Travel less than 20% annually; potential overnight and air travel.
• Must be able to operate a vehicle.
• Ability to work flexible hours as needed in a 40 hour work week.
• Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.

Preferred:

• Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and aseptic technique preferred.
• Solid working knowledge of electronics and audiovisual equipment.
• Basic computer skills including Microsoft Office, strong verbal and written communication skills.
• Must be comfortable with public speaking, delivering an in-service/demonstration to a group.
• Possess a high degree of self-reliance, initiative, and creativity.
• Excellent work ethic, proven self-starter with excellent time management skills.
• Eager to learn and grow, accept and apply feedback, and dedicated to delivering superior customer service.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus, and 401(k)* with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid, and field work environments
• Paid volunteering and charitable donation/match programs
• Diversity, Equity & Inclusion Initiatives including Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance

Are you ready to be a part of our team?

The anticipated starting base pay range for this full-time position is $60,000.00, plus potential for annual bonus (subject to plan eligibility and other requirements). Olympus considers a variety of factors when determining actual compensation for this position including: level of experience, working location, and relevant education and certifications.