Applications Excellence Leader

Company
HSB
Location
Hartford, United States

Leads the design, implementation, and maintenance of key applications/systems used by the Custom Accounts Division and by Transactional Insurance business at HSB. Acts as the lead Business Analyst for CAD/Transactional systems and the primary liaison to HSB and GSI Operations, IT and other technology disciplines. In addition to requirements development and documentation, this role executes or facilitates whatever project management, tracking, prioritization, etc. is required to ensure the fastest maximum delivery of application functionality to CAD business units.

The Leader takes ownership for the full lifecycle of business applications and automation delivery including… business selection process and the development of timelines/roadmaps; facilitation of business case development with key business stakeholders; management of proposed systems initiatives through prioritization and initiation; blueprinting, development and documentation of detailed business requirements; project execution and cross-functional systems project implementation; oversight over design and delivery of user acceptance and other testing plans; creation and implementation of system enhancements and improvements; ongoing application maintenance, performance monitoring and troubleshooting; management of the relationship between CAD and service delivery partners for key applications.

Qualifications

Education and Experience:

• Bachelor's Degree in Business, Information Systems, Engineering, Statistics, or a similar discipline
• Master’s degree preferred
• 10+ years of combined experience in business analysis, systems implementation or related experience and leading complex, cross-functional initiatives. Insurance application specific experience preferred.
• 5+ years leading systems and operations excellence initiatives that resulted in measurable change
• Business Analysis training and/or certification preferred
• Experience with indirect leadership and mentorship

Knowledge and Skills:

• Self-starter that takes initiative and can work independently but also highly collaborative in solutioning
• Expert-level understanding of Business Analysis techniques and IT development methodologies
• Ability to analyze data to deliver insights and focus
• Excellent presentation and facilitation skills
• Active listening with keen objectivity
• Relationship building at all levels of the organization
• Big picture thinking paired with attention to detail – ability to bring high level business context and detailed processes together and develop detailed requirements/specifications
• Skilled in simplifying the complex
• Indirect leadership and strong ability to influence
• Demonstrated commitment to readily accept and personally adapt to change and encourage others to embrace it as well

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.