IT Field Support Technician

Tanager, Inc., an information technology company which provides quality products and services to our customers is seeking a key contributor to join our team as a full-time IT Field Support Technician. This position involves providing field technician services to one of our fortune 500 hospitality customers.

This is a remote position. It will involve up to 75% travel.
Wage Range: $28.00/hr to $35.00/hr
Benefits include: Medical, Dental, Vision, Life Insurance, LTD, STD, Tuition Reimbursement & Professional Training Assistance, PTO, FTO & Holiday Pay

Essential Functions:

• Responsible for troubleshooting products for required repairs
• Responsible for supporting new property installations and training
• Responsible for troubleshooting and installing computers, laptops, printers, and communication interfaces
• Regular and reliable attendance
• Responsible for completing other project related work as assigned

Qualifications:

• Willing to travel up to 75% of the time, generally 3 weeks a month
• Must be able to be issued an airline ticket
• Must be willing to travel by plane
• Experience in information technology repair and maintenance
• General computer skills required
• Microsoft Office experience preferred
• Must have good communication skills, both verbal and written
• Physical requirements include an ability to bend, squat, walk with heavy equipment, and lift roughly 65 pounds
• Valid driver’s license

Required Experience:

• 3+ years’ experience performing field technician support services
• Experience traveling nationwide to client sites in support of customer requirements
• Unix Experience (including basic troubleshooting & shell scripting)
• Experience troubleshooting ethernet and serial devices
• Experience performing site surveys for LAN installs/updates
• Experience testing LAN cables and identifying network paths/locations
• IT experience in the hospitality industry is a plus

Education:

Bachelor's degree in IT field preferred.

EOE/AA/M/F/Disabled/Vet