Director, Client Solutions

About Us:

At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as the Director, Client Solutions, you’ll have your hands on the wheel as we drive the future of Automotive customer engagement.

The Role:

As the Director, Client Solutions, based in Detroit, MI (Dearborn Office), you will play a key role in establishing new connections and proposing innovative solutions to drive business growth within the Dealer Enablement sector.

Do you love working in a fast-paced client-centric environment? Are you passionate about the Automotive industry? Do you love creating meaningful impact on employee and customer experiences? If you answered yes, we want to hear from you!

A Day in the Life:

• Partner with internal stakeholders to identify client business objectives and manage the development and execution of client solutions.
• Remain immersed in the client organization and automotive world at a global level, drawing insights and trends and incorporating them as appropriate.
• Lead a team of matrix and direct reports, providing direction, coaching, and guidance to achieve business objectives.
• Operating in the white space, applying thought leadership and strategic thinking to client needs.
• Develop, cultivate, and expand client relationships, including with executives, by providing strategic insights and challenging the status quo when necessary.
• Provide leadership and direction to colleagues working on the delivery of a client project, ensuring the client remains at the center of all that we do.
• Work with Research and Analytics teams to develop KPI’s, measurement baselines and qualitative and quantitative measurement strategies.
• Support with resource allocation and delegation and work collaboratively with cross functional teams and remain accountable for program budgets and profitability.
• Keep up to date on trends, new technology, clients’ businesses, and finding new ways to innovate and lead.
  
  
  

Are You the One:

• 7+ years of experience in a project-based, client-centric, agency environment; ideally in increasingly senior roles within the automotive industry.
• Bachelor’s degree in marketing, Business, Business Administration, or a related field.
• Extensive understanding of the dealer enablement technology tools to drive strategic discussions and increase audience engagement.
• Proven leadership experience inspiring, mentoring and motivating team members to drive exceptional performance, but also not afraid to roll up their sleeves to get the job done.
• Proactive self-starter with the ability to work independently, autonomously, and collaboratively, while effectively multitasking and managing fluctuating deadlines.
• Experience collaborating across disciplines such as learning and development, customer and employee experience, on-site learning activations, to develop client-centric solutions.
• Proven ability to engage diverse audiences, including dealer principals, frontline dealership personnel, and other external stakeholders.
• Outstanding communication skills, including strong organizational capabilities, and adept interpersonal aptitude.
• Demonstrated proficiency in cultivating strong relationships and fostering collaboration within internal cross-functional teams and external stakeholders alike.
• Skilled in strategic planning to drive organic growth and expand into new business lines.
  
  
  

Why Bond?

Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

Ready to Make Your Mark?

If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.