ATM Technician

OVERVIEW

Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

JOB SUMMARY:

The Field Service Technician will be responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. The role includes on-site support for ATMs including repair, maintenance and replacement services, along with training new technicians and staging ATMs. Some travel required.

ESSENTIAL FUNCTIONS:

• Installation, repair, software loading and maintenance of ATMs or other products in a defined territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments to provide maintenance support to end users.
• Maintain all Service Level Agreements defined per customer contracts.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice outside your home geography may be required.
• Perform preventive maintenance functions on ATMs including diagnostics, testing, and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within allotted time.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• Provide extraordinary customer service, meeting service obligations and demands.
• Maintain company property in good working condition.
• Maintain a valid driver’s license.
• Responsible use of company credit card and expense reporting.
• Follow all security procedures and policies.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

• Prior ATM experience is preferred, but not required, or 3-5 years of experience in field service.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry parts up to 80 lbs.
• Ability to work extended hours and all shifts, including weekends and holidays.
• On-call duty required with compensation provided.

INDUSTRY-LEADING BENEFITS:

• Company vehicle, gas card, phone, laptop, tool bag, and corporate credit card provided
• Two medical plans with employer funded HSA or HRA accounts
• Multiple Flexible Spending account options
• Comprehensive Dental including child and adult Orthodontia
• Free Basic Life and Accidental Death/Dismemberment Insurance
• Free Long Term and Short Term Disability Insurance
• Fee-free 401(k) retirement program with company match
• Generous Vacation and Sick paid time off and flexible holiday schedule
• And MUCH more!

PHYSICAL DEMANDS:

• Required to talk and hear.
• Often required to sit and use hands and fingers.
• Frequently required to stand, walk, reach, climb, stoop, kneel, crouch, or crawl.
• Must lift up to 50 lbs without assistance; up to 80 lbs with assistance.
• Close vision required.

WORK ENVIRONMENT:

• Occasional exposure to moving mechanical parts and vehicles.
• Noise level usually quiet to moderate.
• Average employee passage through work area.
• High-security position with risk of exposure to criminal elements.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers, and business partners.
Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran