Front Desk Clerk

The front desk clerk will be the first point of contact for the Boys & Girls Clubs of Greater Memphis-Central Office. The duties include offering administrative support across the organization, welcoming guests and greeting visitors positively, coordinating front-desk activities, including distributing correspondence and redirecting phone calls, distributing incoming mail, metering outgoing mail, contacting the appropriate vendor when services are needed at our clubs, and being the back-up for contacting references for our new-hire staff.

To be successful as a front desk clerk, this individual should have a pleasant personality, as this is also a customer service role, be able to deal with emergencies in a timely and effective manner while streamlining office operations, and possess multitasking and stress management skills essential for this position.

Requirements:

• Greet and welcome guests as soon as they arrive.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Proficiency in Microsoft Office Suite, Excel, PowerPoint.
• Hands-on experience with office equipment (e.g. mail machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• High school degree; additional certification in Office Management is a plus.

AAP/EEO It is the policy of Boys & Girls Clubs of Greater Memphis to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Boys & Girls Clubs of Greater Memphis will provide reasonable accommodations for qualified individuals with disabilities.