Live Chat Remote Support Specialist
MGH Associates (Pvt.) Ltd.
Date: 5 days ago
City: Remote, Remote
Salary:
$31,250
-
$78,560
per year
Contract type: Full time
Remote
We are seeking a motivated individual to join our Customer Support team as a Live Chat Remote Support specialist. In this role, you will be responsible for providing real-time assistance to customers through our live chat platform. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for helping others.
Responsibilities
Responsibilities
- Respond to customer inquiries and issues in a timely manner via live chat
- Provide technical support and troubleshooting for our products and services
- Escalate complex issues to the appropriate team members
- Maintain accurate records of customer interactions and resolutions
- Identify opportunities for process improvement and customer satisfaction
- 1+ years of experience in customer support or a related field
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Experience with live chat platforms and CRM systems
- Customer service orientation
- Technical aptitude
- Attention to detail
- Ability to work independently and as part of a team
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