Dispatch Coordinator - Knoxville

Job Title: Dispatcher

Department/Location: Knoxville, TN

FLSA Status: Non-Exempt

Reports To: Service Operations Manager

Job Description:

The Dispatcher will be the main point of contact for technicians and customers across Middle TN and Kentucky. You will receive requests, transmit messages, and track vehicles. The dispatcher will be a point of contact throughout all departments in the company.

Essential Responsibilities:

• Scheduling and dispatching technicians or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying information such as work orders or other messages to and from technicians or supervisors
• Using a cell phone, email or text message to contact employees
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules
• Keeping and organizing work requests and customer requests
• Achieve lead time expectations to all internal and external customers via phone and email.
• Participate in team meetings by bringing up concerns, ideas, and solutions for process improvement.
• Be familiar with the activities of competition and market conditions to maintain competitive pricing.

Skills, experience, and education needed to perform the job:

• Be proficient on the proper use of computers. Experience with Excel is preferred.
• Must demonstrate an ability to be able to prioritize while remaining flexible and able to pivot quickly to support the needs of customers, service technicians, and other departments
• “Can Do” winning attitude
• High School Diploma or Equivalent.
• At least 2 years of Customer Service Experience in a fast-paced environment
• Be able to lift 50 lbs. occasionally. Assistance will be provided if needed

Terms and Conditions:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.