Server

Position

Sweet Shack Server

Job Summary

Responsible for providing excellent service, food and/or beverage, and a fun, clean atmosphere to the guests according to brand and resort standards and expectations. Responsible for greeting guests, checking identification, controlling the flow of traffic, and maintaining a fun, clean atmosphere for guests. Provides excellent product knowledge and interacts with guests in a variety of indoor and outdoor open-air locations. Ensures a strong focus on an optimal guest experience. Creates and maintains an atmosphere that induces guests to make Centennial Plaza their entertainment choice on the Gulf Coast and maintains a high standard of team member relations at all times. Maintains a high-quality property appearance at all times. Ensures efficient quality service. Remains in compliance with all department and company policies and procedures, internal controls, and government relations. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys. Ensure that the company’s Mission Statement and Vision Statement are continuously met.

Job Duties: Daily Operations

• Constant execution of the company standards and policies.
• Ensure excellent relations with guests and other team members.
• Maintains integrity of your food and beverage operations.
• Understand, comply with, and enforce:
• All company policies, procedures, and operating standards.
• All federal/state/local laws and ordinances.
• Provide friendly, courteous service to all guests in a manner that guarantees they intend to return.
• Ensure guests receive immediate, friendly, and personalized service.
• Verify all guests that purchase alcohol are at least 21 years of age; ensure alcohol is consumed in designated area only.
• Make eye contact and greet guests with a warm smile.
• Guide guests through the menu, answer questions thoroughly, and suggest specific items.
• Deliver accurate orders.
• Communicate and establish rapport with guests; get to know guests by name.
• Practice full hands in/full hands out.
• Handle guest complaints correctly and notify a manager.
• Present food and beverages to guests as soon as they are prepared.
• Possess full knowledge of food and beverage products served and utilize suggestive selling techniques.
• Conduct final quality check on food before it is run to the guest.
• Deliver and/or carry (with or without trays) with a sense of urgency to the correct tables.
• Ensure a high standard of service efficiency, sanitation, and training.
• Write down all orders and accurately enter them into POS.
• Follow all proper cash handling procedures.
• Know all table numbers, seating floor plans, and Busser assignments.
• Clear and clean all tables, booths, and chairs.
• Keep the floor clean and free of debris.
• Use and maintain all tools and equipment safely.

Additional Responsibilities

• Maintain a clean and professional work environment at all times.
• May attend weekly or monthly departmental meetings.
• Team members must be able to relate to other people beyond giving and receiving instructions.

Qualifications

• Must be 21 years of age.
• High school diploma or GED.
• 1 to 2 years serving in a high-volume food and beverage environment.
• Good reading, writing, mathematical, and communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Good judgment and decision-making abilities.

Physical Requirements

• Stand or sit for long periods, intermittently twist to reach equipment or supplies, perform simple grasping and fine manipulation.
• Medium work exerting up to 50 pounds of force occasionally, and/or 30 pounds of force constantly.
• Pushing, pulling, and lifting objects from lower to higher position or moving objects horizontally.
• Climbing and ascending or descending ladders, stairs, and ramps.
• Specific vision abilities include close, distance, color, peripheral, depth perception.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers, guests, and members.