Box Office Agent

Medieval Times is looking for Cashiers/Box Office Agents who are responsible for maintaining outstanding customer service by welcoming guests to the Castle, processing ticket sales and reservations, and assisting guests with retail purchases.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Provides our guests with a high level of customer service and care
• Welcomes guests to the Castle and process their existing or new ticket reservations
• Receives payment for new ticket sales
• Issues receipts, refunds, credits or change due to guests as needed
• Maintains awareness of all admissions prices and packages as well as all promotions and advertisements
• Resolves guest issues and communicates to management as needed
• Maintains orderly appearance of work area and keeps supplies stocked
• Performs additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent customer service skills
• Ability to use a computer to find, add, or adjust ticket reservations
• Ability to count money and make change
• Ability to deal with unpleasant or discourteous guests on occasion
• Ability to communicate with Team Members and guests
• Physical ability to stand and/or sit for extended periods
• Physical ability to lift up to 10 lbs.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed

EDUCATION AND WORK EXPERIENCE:

• High School diploma or equivalent
• 1-2 cashier, retail, or customer service experience