Aviation Program Manager

Job Description

Job Title: Aviation Program Manager

Department: Aviation

Location: Miami, Florida

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Company Overview

Neuron is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places. The Neuron platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimizes for the best possible QoE and end-user experiences. Today, Neuron works with world-leading, Fortune 500 companies in aviation, cruise, shipping and more.

Why Neuron?

• Founded in 2019, Neuron is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
• Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started.
• Neuron is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
• As an early-stage company, all Neuron employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve.
• Neuron is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
  
  

About The Role

Neuron is seeking an Aviation Program Manager to manage large complex B2B programs with some of the largest and most prestigious airlines in the world. As the program manager and primary communication driver between Neuron and client program stakeholders, you will be responsible for highly visible programs with company-wide visibility/impact with large revenue targets.. In addition, you will lead the daily program management with the client to ensure the services and projects are delivered on time and on budget. As a program manager, you will likely manage multiple airline clients simultaneously.

We need a dedicated, organized, and efficient professional who thrives on being integral to a fast-paced startup environment. We need your skills as an excellent communicator who can set appropriate expectations, keep everyone apprised of progress and action items, manage project plans and customer expectations, balance workloads, and ensure we meet our commitments. You also excel at dealing with the complexities associated with large enterprise customers.

What You'll Do

• The Aviation Program Manager will lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients.
• Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines.
• Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
• Documenting program and customer progress and financial performance of the client program.
• Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions.
• Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
• Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
• Develop resource utilization and planning tools for program and portfolio management.
• Implement established program management processes, dashboards, templates, policies, and metrics.
• Lead timely resolution of key issues, decisions, escalations, and risks.
• Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs.
• Review, understand, and ensure the Neuron team adheres to the contract and client's agreements.
  
  

What You'll Need

• Bachelor's (4 years) degree in engineering, science, business, or a related discipline.
• Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional program management skill sets.
• Must have experience with PM tools, including MS Projects and SharePoint
• Experience managing complex Client IT projects, preferably Enterprise, Networking, and Software deployments.
• Experience with IFC and Wireless IFC-related projects and program deployments.
• Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
• Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment.
• Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success.
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
• Good judgment and the capacity to independently evaluate situations and identify the optimum action.
• The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities.
• Deals comfortably with senior management and can present and converse with people in positions of authority.
• Experience with handle customer disputes with win-win resolution options while maintaining the integrity of the contract
• Act as the voice of the customer for Neuron
• Able to identify and then support sales in proposing new solutions for the customer
  
  

What We'll Offer

• Competitive Salary
• Life Insurance
• Competitive health benefits
• Generous paid time off policy
• Performance Based Bonus
• 401(k) with 100% match up to 4.0% after one year of service
• Connectivity and content engineering and business knowledge
• Opportunity to work in cross-functional teams
  
  

Interested in learning more?

Check out our website at www.getneuron.com.

Neuron will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Neuron will never ask job applicants or new hires to send money or deposit checks for the company. In case of doubt, please contact us directly at [email protected]

Neuron is an Equal Opportunity Employer. Employment opportunities at Neuron are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.