Loan Servicing Specialist II

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Loan Servicing Specialist II to join our ONESCCU team in our Miramar Operations Center! SCCU has been in business for over 70 years, has over 9 billion dollars in assets, and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits

• ONESCCU annual bonus available
• Work From Home Hybrid schedule available - Work from home up to 3 days a week!
• Medical, Dental & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program
  
  
  

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts
  
  
  

Loan Servicing Specialist II Salary Range

$21.43 to $22.83 per hour

Loan Servicing Specialist II Responsibilities

• Able to complete all Loan Servicing Specialist I duties as assigned.
• Take ownership of advanced member inquiries, review and analyze complex loan accounts, providing resolutions in a timely and professional manner and proposing effective solutions.
• Assist in the processing of loan modifications, extensions, and other servicing actions in compliance with regulatory guidelines.
• Perform GL reconciliations pertaining to Loan Servicing functions, identify discrepancies, and correct outages as needed.
• Actively participate and contribute to departmental process improvement initiatives and the implementation of changes in procedures and documentation to maintain compliance with evolving regulations.
• Conducts training of new Loan Servicing Specialist I Team Members, sharing knowledge and best practices.
• Communicate with members or internal stakeholders to gather information or provide updates on the status of Loan Servicing requests.
• Monitors loans for regulatory impact such as FCRA, SCRA, etc.
• Completes transactions on Team Member’s accounts, as needed.
• Calculate and accurately explain accrued interest to members and internal Team Members.
• Collaborate with other departments to resolve intricate member concerns and provide in-depth solutions.
  
  
  

Education And Training

Loan Servicing Specialist II Minimum Qualifications:

• High School diploma or equivalent is required.
  
  
  

Prior Experience

• 1-3 years prior experience in a loan servicing or equivalent industry is required.
  
  
  

Schedule

Full Time, 40 hours a week, during Department hours of operation

• Monday - Friday 8:00am – 5:00pm.
• Flex Scheduling and Work From Home Hybrid options available.