Front Office Manager

Embassy Suites SA Airport – 263-room suite hotel

Located within 3 miles to the SA Airport. Owned and managed by Zachry Hotels. Market leader for ADR and Occupancy. Guests include leisure, government and groups.

At Zachry Hotels, LLC, we are passionate about hospitality and excellent customer service.

• Every Person Matters – We celebrate individuality and create a welcoming environment for everyone.
• Together We Can Do Great Things – Collaboration and teamwork drive our success.
• This Is More Than a Job – It is a place to grow, thrive, and make a real impact.

Benefits:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance.
• Fidelity 401K retirement plan with employer matching up to 6% of contribution.
• Hilton Hotel Travel Discount Program.
• Paid Time Off (PTO).
• Free Meal.
• Free annual VIA bus pass.
• Incentive Bonus.
• Referral Bonus Incentive Program.
• Team Member Assistance Program.

Job Purpose:

To manage all services provided by the Front Office department in order to maintain the highest level of courteous, professional, and efficient service to all guests. Plan, organize, and maintain daily checklist per shift to meet the demands of the hotel guests in an effective and efficient manner. Ensures that the department is up to and above hotel standards and presents, a professional manner at all times.

Key Responsibilities:

• To monitor and improve the performance and consistency of the department.
• Establish goals with all the team members and monitor their progress.
• Ensure all team members are coached on empowerment to ensure guest satisfaction.
• Design and implement sustainable procedures for Front Office e-Check-In registration.
• Ensure the Front Desk consistently interacts with guests.
• Coordinate VIP, e-check-in and special needs reservations.
• Monitor department checklists daily to ensure completion.
• Encourage improvement and empowerment.
• Provide positive and negative reinforcement and discipline.
• Relay constant feedback to team members and update their files.
• Monitor the performance of teams in soliciting guest comments.
• Assess the impact of business changes on the departments schedule.
• Ensure an environment of empowerment in the Front Office.
• Make recommendations for training related issues.
• Communicate clearly/effectively with front desk and other departments.
• Ability to problem solve PMS systems.
• Knowledge in Windows applications.
• Knowledge of purchasing department items/checkbook.
• Work a minimum of 4 MOD shifts per week or as needed.
• Ability to drive hotel shuttle as needed.
• Other duties as assigned.

Qualifications:

• High school graduate or equivalent required.
• Bachelor's degree from an accredited university preferred but not required.
• A minimum of two (2) years of hotel front office experience required.
• A minimum of one (1) year of management experience required.