Area Director

Job Details

Job Location

Delray Studio - Delray Beach, FL

Position Type

Full Time

Job Category

Retail

Description

Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.

Who are you?

You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!

Job Summary

The Area Director performs critical functions driving the success of CADY. This position makes significant decisions and controls outcomes while increasing sales by improving employee engagement techniques. This position is responsible for multiple studios and all activities in the studio and events functioning in that area. Ultimately, a high performing Area Director will be effective and efficient in a seasonal, high-pressure environment and demonstrate excellent

problem-solving and decision-making skills.

Responsibilities

• Oversees successful studio operations ensuring financial and excellence goals are achieved
  
  

through training and guidance of management teams at each location.

• Leadership and support of studio, event and general managers with day-to-day operations
• Evaluates studio & event performance in given area and puts focus on problem-solving
• Regularly reports on KPIs including, but not limited to, buy ratios and trends, image quality standards, customer reviews, payroll metrics, employee management, and expense Management
• Collaboration with colleagues to ensure quality & sales success
• Oversee hiring, training, and mentoring of an amazing team of sales & service minded individuals
• Mandates high levels of customers satisfaction through excellent customer experience
• Completes studio administration and ensure compliance with policies and procedures
• Ensures outstanding studio condition and visual merchandising standards
• Proposes innovative ideas to increase market share, quality improvements, retention, etc.
• Conducts personnel performance reviews to assess training needs and build career paths
• Assists in dealing with escalated issues that arise from staff or customers (complaints, grievances, reviews) and taking action for prevention
• Additional duties as assigned
  
  

Job Requirements

Qualifications/Skill Requirements

• Highly effective and efficient problem solver
• Great communication and interpersonal skills
• Operationally proficient with strong understanding of quality assurance workflows
• Creative-minded with an expert level understanding of photography and equipment
• Ability to create and implement professional photography training materials
• Professional demeanor shown in person, on calls and in emails
• Highly effective communicator with ability to multi-task and prioritize
• Excellent organizational skills with strong attention to detail
• Team player mentality with a willingness to collaborate with colleagues on ideas and initiatives
• Knowledge of business systems and ability to learn computer platforms & applications.
• Flexible with managing a fast-paced environment
• Must pass a satisfactory background check
  
  

Education

• High school diploma
• Bachelor’s degree or one year of relevant experience may be substituted for each year of required education
  
  

Physical Requirements And Environmental Factors

• Travel as needed
• Public/group presentations
• Ability to operate and transport photography equipment
• Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded area)
• Stationary for extended periods
• Walk/Move inside or outside for more than 6 consecutive hours
• Able to communicate with customers and team members