Store Director

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it is more than that; it is smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you will have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities

POSITION SUMMARY:

The Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Store Director ensures that the goals of full, fresh, clean, and friendly are achieved and that a positive environment that engages and empowers all team members is maintained at store level. The Store Director is responsible for the development of all direct reports, to include department team leaders and all store team members. The Store Director is to continually improve the team's capacity for efficiency, effectiveness, service, and meet the company's succession needs. The role is expected to be a role model of the company by driving results while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Excellence:

• Responsible for all facets of the store operations including inventory levels, store conditions, loss prevention, and security issues;
• Dedicated to meeting expectations of internal and external. Demonstrates care and compassion for people; shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable;
• Provides guidance to Assistant Manager and Department Team Leaders to connect the metrics to business processes and focus on continuous improvement strategies to achieve business objectives;
• Partners with the Department Trainers to achieve results;
• Ensures store operations are in full compliance with company, Federal, State, local regulatory safety, labor, workers compensation and health requirements;
• Meets and or exceeds all metrics on the weekly operations dashboard;
• Evaluates and adjusts in-store process (time, tools, MAP);
• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members;
• Proactively meets and or exceeds expectations of internal and external customers;
• Performs additional management duties as assigned.

Team Member Development:

• Develops a succession plan for all leadership positions within the store to meet company growth goals;
• Recruits, selects, orients, trains, coaches, counsels, and develops the best Department Team Leaders to achieve store goals and ensure that the store has leadership talent;
• Sets clear improvement performance processes and expectations to Department Team Leaders to improve team member turnover in the store and keeps turnover at company goals;
• Provides advice and assistance to store team to enable completion of responsibilities;
• Develops tactics to promote positive work environment that ensures fair and consistent treatment of all team members and customers; leads by example to have friendly employees.

Customer Service:

• Displays strong qualities of a role model by ensuring Team Members awareness for importance of Customer Service excellence and engages with customers at all times;
• Proactively works with corresponding Human Resources staff to ensure the store has the staffing needed to deliver expected service, particularly important for service areas and front end;
• Improves speed of service and operational efficiencies.

Leadership & Management Skills:

• Proven leadership and ability to motivate, inspire, and create engagement. Exemplifies the desired culture, values, and philosophies of the organization (high ethics, integrity, trust, respect, loyalty, and humility);
• Proven ability to manage stress and remain cool under pressure. Effectively copes with change and leads company change initiatives across the store. Assertive when dealing with conflict and maintains responsibility for outcomes;
• Able to see things in broad/strategic perspective, see trends and future consequences. Develops improvement plans and programs with the Store Director, Department Team Leaders, District Director and Department Director to ensure the store meets objectives;
• Communicates company objectives to Store Team Members;
• Manages and administers a broad range of tasks including resolving complaints, counseling team members on the interpretation of policies and procedures;
• Objectively coaches store leaders and team members through complex and difficult issues;
• Makes recommendations to effectively resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law.

Financial Results:

• Prepares and reviews financial forecasts and performance analysis;
• Delivers the payroll % goals and maintaining payroll management discipline;
• Supports programs to control shrink and contain costs at an acceptable level;
• Reviews Key Performance Indicators (KPI's) with store team (Department Team Leaders and Team Members);
• Comprehends, analyzes, and instructs store teams about income and financial statements; creating operating budgets and financial forecasts and calculating gross margins and productivity measures;
• Monitors operational standards and programs and follows up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit and managerial profit contribution, and EBITDA objectives;
• Analyzes financial data and determines areas of opportunity as well as plans for remediating performance gaps;
• Develops quarterly sales, income, expense, capital, labor budgets for the store, and monitor and control expenses for all stores to be in line with budgets;
• Reviews programs prepared by merchandisers and recommends adjustments to meet local conditions and ensures timely and complete execution of company merchandising and promotion initiatives;
• Works with store leadership to promote safety and ZERO accident culture;
• Maintains compliance with all state and federal laws and regulations upholding company values, customer service philosophies, merchandising programs, pricing programs, and winning environment initiatives at store level.

Skills and Qualifications:

• 3+ years' experience in a progressive operations role including managing different sales volume stores;
• Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills;
• Proven experience in dealing effectively with diverse team member/management issues;
• Knowledge of applicable state and federal laws applicable to effectively running a store, governmental compliance requirements, employment, and labor laws;
• Possess the ability to articulate the complexity of business needs and the capability to build/develop practical action plans;
• Excellent interpersonal, negotiation, and analytical skills are required.
• Excellent written and verbal communications skills (includes active listening). Able to prepare effective written reports, correspondences, and presentations to management as required.
• Ability to speak, read, write and understand both English and Spanish sufficiently.
• Proficient computer skills in the areas of e-mail, Microsoft Office required;
• Effective planning, prioritization, and time management skills.

Physical Demands and Work Conditions:

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls;
• Able to lift up to 50lbs;
• Successful performance requires vision abilities that include close vision and the ability to adjust focus;
• The work environment is that typical of an office and retail store. The noise level ranges from quiet to loud;
• Ability to drive and flexible to travel to all company locations, as needed.

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.