Customer Service Assistant Lead

Business Resources Department, Administration Division

Hourly Rate: $23.12

What You'll Do:

As the Customer Service Assistant Lead in the Business Resources Department, Administration Division, you will provide first line of guidance to other subordinate staff, assist management with daily operations, certificate database maintenance, tariff processing, Supreme Court preparation, and other miscellaneous duties as assigned.

Location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.

Onsite Requirement: Required to report onsite every day during the probationary period. After successful completion of probationary period a hybrid schedule will be determined.

Hybrid Work Structure: Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need. This is subject to change with limited notice. A teleworking agreement must be approved by management.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

12 months training or 12 months experience in office practices & procedures, with 3 months involving operation of various office equipment; 12 months training or experience in public relations or customer service techniques for dealing with difficult people; 12 months training or experience in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions; 9 months training or experience in typing, keyboarding, data entry, or word processing; 9 months training or experience in operation of personal computer.

• Or 9 months experience as Customer Service Assistant 1, 64431.

• Or 6 months as Customer Service Assistant 2, 64432.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills

• Customer Service

Technical Skills: Administrative support/services, Clerical & Data Entry

Professional Skills: Attention to Detail, Collaboration, Leading Others, Verbal Communication, Written Communication

Supplemental Information

Applications must clearly indicate how the applicant meets the minimum qualifications for the position. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use “see resume” as a substitution for the completed application; assumptions will not be made. If you have attached supporting documents in the past, you must make them relevant on your current application. This is done in step 7 “Additional Attachments.”

*****Written &/or oral assessments will be administered in person as part of the selection process at our Columbus, Ohio central headquarter office.*****

For Bargaining unit positions, the provisions of the Ohio Civil Service Employees Association contract apply.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.