Medical Assistant

The Medical Assistant provides high quality, direct patient care in a team-based model to our BILH Primary Care-Mt. Auburn patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager.

Job Description:

Essential Responsibilities including but not limited to:

1. Through relationship development and care team coordination, contributes to the BILH Primary Care-Mt. Auburn patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care.
2. Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (i.e. PHQ-9), acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
3. Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories).
4. Performs medical assisting duties under proper supervision, which may include, but are not limited to: obtaining accurate vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (certified MAs only), and assisting during routine procedures.
5. Essential to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, both electronically and in person. Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs. Assists with related data gathering and basic health coaching.
6. Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates. Adheres to control standards. Maintains an unobstructed area for patient access.
7. Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR. Accurately documents tasks performed during the visit as they are completed to ensure proper billing.
8. Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals and pre-certifications.
9. Identifies OSHA compliance issues. Ensures patient safety practices to prevent/eliminate risk of patient harm. Promptly reports adverse patient events and near misses. Ensures that Patient Health Information (PHI) is only used for purposes of patient TPO (treatment, payment, and operations).

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree in Health Science preferred.
2. License Medical Assistant Certificate preferred, or Registration Certified Nursing Assistant preferred, or Certificate 1 EMT Basic License preferred, or Certificate 2 Phlebotomy Certificate preferred.
3. 0-1 years related work experience required.
4. Demonstrated Medical Assistant (MA) competencies within one year of hire.
5. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:

1. Certified Medical Assistant Competencies:
2. Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures requiring little or no supervision.
3. Problem Solving: Ability to address routine problems by following clear directions and identifying opportunities for process improvements.
4. Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.
5. Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
6. Oral Communications: Ability to comprehend and converse in English to communicate effectively with staff, patients, families, and external customers.
7. Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies with the ability to use them in varied situations.
8. Team Work: Ability to work collaboratively in small teams to improve operations by offering ideas, identifying issues, and respecting team members.
9. Customer Service: Ability to provide high-level customer service to patients, visitors, staff, and external customers in a professional and respectful manner using skills in active listening and problem solving.

Social/Environmental Requirements:

1. Work requires close attention to tasks for accurate completion. Intermittent breaks during the workday do not compromise work.
2. Work routine is fairly consistent, but employee must use judgment to respond to events several times a week.
3. Potential exposure to adverse environmental conditions daily: protective equipment required, potential exposure to infectious diseases and/or airborne pathogens.

Sensory and Physical Requirements:

1. Close work (paperwork, visual examination), Color vision/perception, Visual clarity < 3 feet.
2. Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds frequently.
3. This job requires frequent sitting, walking, standing, bending, twisting, power grasping, fine manipulation, pushing/pulling, and keyboard use.

As a healthcare organization, we have a responsibility to care for and protect our patients, colleagues, and communities. Beth Israel Lahey Health requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled