Cannabis Specialist

Department: Multi-Departmental (Sales, Inventory, and Administration)

Reports To: General Manager

Position Type: Full-Time / Part-Time

Availability: Open availability required, including weekends and holidays.

Pay Scale: $16.50 - $20.20

Job Summary:

The Cannabis Specialist is a multi-faceted role designed to support the seamless operation of the cannabis retail environment by providing expertise in Sales, Inventory, and Administrative functions. This position requires a thorough understanding of all three departments and the ability to cross-train and adapt to evolving business needs. The Cannabis Specialist will interact with guests, maintain product inventory, assist with administrative tasks, and ensure a smooth and efficient customer experience.

Key Responsibilities:

Guest Interaction & Sales Support:

• Check-in Guests/ID Verification: Welcome guests, verify their identification, and ensure compliance with state regulations before entry.
• Greet Guests: Provide a warm and welcoming atmosphere for all customers, offering assistance and answering questions about products.
• Assign Guests: Direct guests to appropriate staff or sections based on their needs and interests.
• Educate Guests: Inform guests about daily and weekly promotions, product details, and industry trends to enhance their purchasing experience.
• Ring Guests Out: Complete sales transactions efficiently, ensuring accuracy and adherence to all applicable laws and company policies.
• Apply Promo Buttons: Ensure promotional discounts are applied correctly during checkout.
• Follow-up on Product Call-Back List: Reach out to customers regarding product recalls or updates, ensuring they are informed and satisfied.
• Help Sales Floor: Assist on the sales floor during peak times or as needed, providing support to ensure optimal customer service.
• Merchandising & Floor Maintenance: Ensure the sales floor is clean, organized, and properly merchandised. Restock shelves during business hours.

Inventory Management:

• Restock Transfers (Safe to Live): Transfer inventory from the safe to the sales floor as needed, ensuring accuracy and compliance with inventory protocols.
• Heat Checks: Verify that all products are on display according to the provided inventory list, ensuring accurate and up-to-date offerings.
• Change Product Percentages: Adjust product pricing or percentages when new batches are introduced to the sales floor.
• Accept Incoming Orders: Receive and verify incoming shipments, ensuring they are accurately logged and stored.
• Organize Safe: Maintain a well-organized and secure safe, ensuring all inventory is accounted for and easily accessible.
• Daily Inventory Distribution Report (IDR) Check: Conduct daily checks for inventory discrepancies, addressing any issues promptly to maintain inventory integrity.
• Restock List Management: Maintain a list of items that need restocking, ensuring the sales floor remains fully stocked and appealing to customers.

Administrative Support:

• Attend Trainings/Meetings: Participate in regular training and meetings to stay informed about company policies, product updates, and industry trends.
• Assist Admin: Provide support to administrative staff as needed, which may include data entry, record-keeping, or other clerical tasks.
• Work with Shift Specialist & Captains: Work with Shift Captains and Shift Specialists to ensure all tasks are completed and assist where needed.
• Return Ecom orders past deadline: Create and manage a list of orders that need to be returned after 48 hours, communicating this to Guest Experience (GE) staff.

Qualifications:

• Knowledge: Comprehensive understanding of cannabis products, sales processes, inventory management, and administrative procedures.
• Experience: Previous experience in a cannabis retail environment preferred. Familiarity with all three departments—Sales, Inventory, and Administration—is essential. Must have cash handling experience.
• Skills: Excellent communication skills, attention to detail, strong organizational abilities, and the ability to multitask in a fast-paced environment.
• Flexibility: Willingness to cross-train and adapt to various tasks as business needs evolve.
• Compliance: Strict adherence to all state and federal regulations regarding cannabis sales and handling.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Comfortable with repetitive tasks and working in a retail environment.

Work Environment:

• Fast-Paced: Must be able to thrive in a dynamic and often fast-paced retail setting.
• Customer-Focused: A strong emphasis on providing exceptional customer service and maintaining a welcoming environment.

Additional Notes:

This job description is not exhaustive and may be subject to change as the company’s needs evolve. The Cannabis Specialist is expected to be flexible and responsive to the dynamic nature of the cannabis retail environment, taking on additional tasks as required.