Tech 1, Headend

Job Summary

Responsible for installing, testing, operating, maintaining, and repairing headend equipment. Periodically tests all equipment and the quality of signals throughout the cable network. Maintains required logs, records, and other documentation pertaining to headend operations. Installs new technology as projects and department goals require. Conducts quality control tests and measurements on new installations.

Core Responsibilities

• Performs advanced headend maintenance and troubleshooting to ensure minimal system outages.
• Assists in the fault resolution of RF, IP and Digital Video networks.
• Maintains an inventory of required parts for headend and OTN projects.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s), on-call, and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Service Delivery; Safety Awareness; Troubleshooting; Customer Service

Education

High School Diploma / GED

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years