Client Service Associate

At MSI, we are a forward-thinking event marketing firm fueled by our passion for creating meaningful, unforgettable experiences. Renowned for our excellence, we specialize in delivering services that forge powerful connections between our clients and their audiences. We are excited to invite a dynamic Client Service Associate to join our team, where you’ll enhance client relationships and ensure flawless event execution.

As a Client Service Associate, you’ll be at the core of our organization, acting as a trusted resource for clients and event attendees. Your efforts will play a critical role in building lasting relationships, addressing inquiries, and delivering seamless event experiences that exceed expectations.

Key Responsibilities

• Client Support: Act as the primary contact for client inquiries, providing timely and accurate responses.
• Relationship Building: Cultivate and maintain strong, positive relationships with clients, consistently exceeding their needs.
• On-Site Assistance: Offer hands-on support to event attendees, answering questions about event details, registration, and general concerns.
• Problem Resolution: Address and resolve issues with empathy and professionalism, ensuring high levels of satisfaction.
• Team Collaboration: Partner with event coordination and marketing teams to ensure smooth and successful event execution.
• Communication Management: Keep clients and attendees informed about event updates and changes across various communication channels.
• Commitment to Excellence: Reflect the company’s dedication to outstanding service in every interaction.
  
  

What We’re Looking For

• Exceptional Communication: Strong verbal and written skills to effectively engage with clients and attendees.
• Problem-Solving Abilities: Analytical mindset to navigate and resolve challenges efficiently.
• Customer-Centric Approach: A passion for creating positive, memorable experiences.
• Empathy and Professionalism: A caring, understanding demeanor when addressing concerns.
• Adaptability: Thrives in dynamic, fast-paced environments with shifting priorities.
  
  

Why Join MSI?

• Creative Collaboration: Be part of a passionate and innovative team shaping the future of event marketing.
• Career Advancement: Unlock opportunities for professional growth and clear pathways for career development.
• Meaningful Impact: Help craft memorable experiences that leave a lasting impression on diverse audiences.
• Dynamic Workplace: Enjoy a vibrant, fast-paced culture that values your ideas and rewards your efforts.