Reservationist

Knowledge, Skills and Abilities:

• Have advanced customer service and communication skills
• Great telephone presence
• Ability to multi-task, prioritize and work efficiently with critical attention to details
• Ability to perform at high-level in fast past work environment
• Sensitivity to confidentiality
• Possess outstanding organizational and time management skills
• Must be teachable
• Critical thinker and problem solver

Duties Include, but not limited to:

• Maintain complete knowledge and capabilities of fleet and associated services
• Knows the selling/pricing status, rates, and benefits of all packages plans
• Review and prepares confirmations, insuring accuracy prior to sending to clients
• Process reservation cancellations and modifications in a timely manner
• Understands the company’s policy on late cancellations and no-shows
• Handles daily correspondence; responds to inquiries and makes reservations as needed
• Makes sure that files are kept up to date
• Maintains a clean and neat appearance and work area at all times
• Promotes goodwill by being courteous, friendly, and helpful to managers, and fellow employees
• Willing to undertake any reasonable request made by management in any other areas of the office.

Required experience:

• Customer Service: 2 years

Required education:

• High school

Required language:

• English