Student Success Advisor

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The Student Success Advisor facilitates student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals. Advisors build supportive and personalized relationships with students and provide them with opportunities to stay connected to our educational community. They advise students on institutional policies and procedures, support students through academic and personal barriers, and provide strategies and referrals to support their path towards graduation. The Student Success Advisor works closely with other institutional support teams to ensure that student inquiries are addressed in a timely and effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Connect with new students to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start.
• Lead, organize, and plan new student onboarding and orientation processes for assigned population of students.
• Advise students on institutional policies and procedures, program requirements and related academic matters.
• Monitor attendance and engagement for assigned student population.
• Collaborate with Faculty Advisors, Program Directors, and appropriate university staff and faculty on any issues regarding student advisement.
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress including follow up to those on midterm or other academic warning.
• Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve student success strategies.

• Working in collaboration with academic program leadership, contribute to the achievement of acceptable licensure pass rates, reducing fallbacks, and positive retention rates for the assigned program(s).

• Guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Empower students to maintain effective connections to the institution and its community of learners.
• Must be willing to work up to 10 hours per week outside of M-F 8a-5p in order to accommodate students’ needs.
• Support the student experience through collaboration with other support services including tutoring services, writing center, student wellness and accommodation services.
• Assist with the delivery of orientation, wellness initiatives, commencement, and enrollment events as needed.

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

EDUCATION and/or EXPERIENCE

• Minimum 3-5 years’ experience working in a service-oriented environment or educational setting.
• Master's degree in higher education, student affairs or related field required.
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep students on track.
• Strong problem solving and time management skills.
• Ability to effectively multi-task.
• Excellent verbal and written communication skills required.
• Working knowledge of Microsoft Office Suite.
• Ability to successfully resolve student issues from request through escalation and or resolution.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students, faculty, and staff from diverse backgrounds.
• Creative, innovative, able to work independently and in a team environment.
• Self-starter.
• Ability to adapt to new and rapidly changing situations. Familiarity with student success strategies and methodologies.

TRAVEL

Position will be required to travel to other campuses to support campus events as needed to ensure continuity of student support.

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.