Operations Support Coordinator

Job Description

Description & Requirements

Maximus is currently hiring for an Operations Support Coordinator to support the OPWDD CANS Project.

About the Program: Office of People with Developmental Disabilities-Children

and Adolescent Needs and Strengths Assessment Services. Maximus conducts conflict-free assessments of children and youth aged 6-17 who have

intellectual and development disabilities on behalf of the New York State Office for People with Developmental Disabilities

(OPWDD). Maximus Assessors use the Child and Adolescent Needs and

Strengths (CANS) comprehensive assessment tool to identify the

strengths, interests, and needs of these children and youth, information

which assists Care Coordination Organizations (CCO) in their

person-centered care planning.

Essential Duties and Responsibilities:

Conduct outreach to obtain pertinent consumer information and identify

parties to receive notification of impending assessment appointment.

Conduct timely outreach and meet productivity targets related to

scheduling assessment appointments with all appropriate individuals

identified and document all outreach activities for tracking and

reporting purposes.

• Assist in coordinating last minute scheduling
  
  
  

changes to ensure assessment appointments are completed and quickly

communicate updates to appropriate parties.

• Provide administrative support to the Operations Support Management staff.
  
  
  

Ensures consumer needs are met when scheduling assessment appointments

and the most appropriate resource is assigned to complete the

assessment.

• Ensures the scheduling process and workflow runs
  
  
  

efficiently and meets all program objectives and quickly identifies

areas for improvement or correction

• Respond to inquiries from
  
  
  

all stakeholders including individuals, families and CCO agencies, and

provide education about the Child and Adolescent Needs and Strengths

Assessment (CANS).

• Follows all work instructions, policies and procedures in relation to the Project
  
  
  

Meets all standards established for this position as outlined in the

corresponding annual performance criteria and bonus template for this

position.

• Performs other duties as may be assigned by Management.
  
  
  

Minimum Requirements

• High School diploma or equivalent with 0-2 years of experience in a customer service environment.
• 1-3 years of experience doing community outreach or conducting one-on-one presentations
• Previous experience working or interacting with individuals with intellectual or developmental disabilities
• Proficiency with MS Office Suite
• Excellent organizational skills
• Excellent written and oral communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently
• Ability to learn new software programs quickly and intuitively.
  
  
  

Preferred Skills

• Associate's Degree
• 1-3 years of experience in a customer service environment
• Experience with MAXEB, Choices and OPWDD Services
• Experience multitasking across multiple systems
  
  
  

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds