Customer Service Representative

At Cardenas Markets, our work is defined by values such as integrity, respect, and collaboration. Join our smart and driven team, where your growth is our priority.

Position Summary:

The Customer Service Representative delivers customer service and handles cash in a retail setting, embodying company values through excellent service.

Essential Duties and Responsibilities

• Greets and interacts with customers, addressing questions or concerns service-oriented manner.
• Supports the Frontend team in the absence of the Frontend Manager.
• Operates front end equipment: register, calculator, scanner.
• Meets expectations of internal and external customers, demonstrating empathy and building positive relationships.
• Communicates and enforces standards for quality, cleanliness, organization, and safety.
• Maintains the presentation of work area and the appearance of self and team members.
• Utilizes POS and credit card systems, handles cash, and maintains balanced cash drawers.
• Processes returns, refunds, overcharges, and credits.
• Schedules breaks for Cashiers and Courtesy Clerks.
• Completes beginning and end-of-shift procedures.
• Performs other duties as assigned.

Skills and Qualifications

• Customer service and retail experience desirable.
• Bilingual: Spanish and English preferred.

Physical Demands and Work Conditions

• Walking: Continuously, throughout shift.
• Standing: Continuously, throughout shift.
• Lifting: Up to 20 lbs regularly; up to 30 lbs occasionally.

Disclaimer: The job duties and requirements listed are representative and not exhaustive. The Employer reserves the right to revise this job description and require employees to perform other tasks as conditions change.

Pay Scale $17.95 to $29.00

This range is the expected salary or hourly wage for this position, influenced by location, skills, experience, and education.