Deputy Director of In-house Collections

The Ohio Attorney General’s Collections Enforcement Section is one of the nation’s largest premier government collection practices representing more than 300 state agencies, institutions, boards, commissions, public university hospitals, as well as numerous political subdivisions to resolve and collect delinquent debts. The second largest section in the Ohio Attorney General’s office, we are a fast-paced, high-volume practice that utilizes both internal staff, external vendors, and Special Counsel to recover a variety of debts such as taxes, fines, university debts, and economic development loans. Most debts we collect are subject to statutory offset programs which are managed by the section.

The Deputy Director of In-house Collections provides business services and counsel to clients and business operations staff of Collections and other sections of the office. Additionally, they are tasked with managing a team of customer service representatives who perform collection services for those clients.

We are currently seeking a business manager with at least 3-5 years’ experience in management. The candidate should possess strong written and verbal communication skills with the ability to effectively solve problems. The candidate must have the ability to manage a fast-paced high-volume practice by appropriately prioritizing tasks, using good judgment, and communicating effectively with their team. Experience in debt collection is preferred. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The headquarter location is our Columbus, OH office.

Duties include, but are not limited to:

• Develops policies and procedures, for example: collections guidelines, collections enhancements, and training manuals;

• Designs and implements technical policies and procedures;

• Manages Columbia Ultimate Business Systems (CUBS) operations and problem resolution for the Department of Taxation and State Client Services portfolio and staff;

• Manages and provides guidance to lower-level supervisors and staff;

• Prepares reports and information for public information requests.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Qualifications

3-5 years of experience in business management

Preferred qualification:

Experience in debt collection

Job skills: professional, analyzation, collaboration, customer focus, problem solving, verbal communication, written communication

Supplemental Information

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines. AGO leadership strives to maintain an inclusive workplace. We begin by being an equal opportunity employer, a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups, participate in online or in-person events discussing society’s impact on our services and workplace, and learn about different cultures and experiences.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Attorney General's Office may fill additional, similar positions as a result of this posting.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

Serves at the pleasure of the Attorney General per O.R.C. 124.14(B)(2).

Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media (Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.