Front Desk & Box Office Clerk

Sell show and concert tickets. Have the ability to describe and give general information on current and future shows.

Qualifications

Education

• High school diploma or the equivalent.

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

Physical Requirements

Specialized Work Experience

• Must be able to have accurate financial accounting.
• Must be able to run credit card charges.
• Must have cash handling experience as well as cash register proficiency.
• Provide guest with general information.
• Complete daily administrative paperwork required.
• Excellent customer service is a must.
• Be organized and able to multitask.

General Expectations

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.