Workflow Systems Product Manager

Job Summary:

Reporting to the Senior Manager, Program Planning and Operations, as a Senior Product Manager, you will be responsible for leading Marketing’s workforce workflow management systems capability-building initiatives. This role enables Marketing and key partner organizations that will include Program Office and all Kaiser Permanente markets. Main responsibilities include:

Deliver meaningful product and partner/stakeholder experiences that reduce redundancy, improve outcomes, drive business value, and increase efficiency across Marketing’s end-to-end workflows. This requires strong engagement management skills to work with a myriad of Enterprise partners.

Accountable for the product vision, strategy, metrics, roadmaps, and prioritized backlogs and for the ongoing evaluation and evolution of our workforce workflow management suite of tools.

Additionally, responsibility includes, but is not limited to:

• Working with the National Audience and Engagement Solutions (NAES) team and others to ensure our workflow management system(s) work with other Marketing tech stack tools to support Marketing’s evolving capability needs.
• Working with partners across Marketing and key business partners to support evolution of our tools as our workflow practices evolve using more Agile methodologies; e.g., internal creative and marketing teams, key partner teams, technology partners, etc.

Essential Responsibilities:

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Participates in business-case development by recommending content for initiatives.
• Facilitates market engagement by updating specific pieces of collateral; managing service recovery and issues resolution; overseeing content and response gathering to sales and account management questions; and consulting and sharing product subject matter expertise.
• Contributes to product implementation or program management by managing a less complex implementation or workstream with supervision by leveraging expertise to ensure project and product lifecycle, executing simple product changes, and ensuring they are completed accurately and in a timely manner.
• Facilitates product portfolio feasibility and development by conducting regional feasibility with functional partners for a focused set of products or lines of business (LOBs); and developing the recommendations of products or portfolios under leadership guidance and garnering executive alignment through data, analysis, and presentations.
• Facilitates product portfolio performance and competitive analysis by gathering and analyzing data (e.g., financials, claims, membership, appeals) to develop data-driven insights to understand market conditions, trends, and develop and monitoring success criteria to evaluate products throughout its lifecycle; and ensuring metrics are developed and product dashboards are maintained as identified by the leadership team.
• Facilitating product requirement development by evaluating benefits/plans to meet regulatory and internal/external benefit administration needs; and creating product/benefit requirements that incorporate LOB, regional, organizational, product strategy, customer needs, regulations/standards, and operational requirements.
• Applies product knowledge by leveraging an advanced understanding and experience of product policy, end-to-end product administration, and content area knowledge working with Underwriting, Actuarial Services, Regulatory, and Benefits.
• Facilitating product training and change management by enabling alignment and buy-in to create and/or modify products and product enhancements according to predefined strategy for a given business area, ensuring benefits and policies meet all regulatory requirements (e.g., state and federal), and developing, maintaining, and creating training content with supervision.
• Facilitates team management by managing a matrixed team for one or two markets, LOBs, product, portfolio, workstream, or initiatives.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university AND minimum five (5) years of experience in Product Development and Management, strategy development and execution, finance, sales and account management, marketing, consulting, program management, or a directly related field OR minimum eight (8) years of experience in product development and management, strategy development and execution, finance, sales and account management, marketing, consulting, program management, or a directly related field.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Applied Data Analysis; Business Relationship Management; Managing Diverse Relationships; Client and Domain Knowledge; Time Management; Service Focus; External Health Care Compliance; Strategic Program Management; Market Analysis; Business Acumen; Conflict Resolution; Product Development Life Cycle; Product Performance; Project Management; Project Management Tools; Risk Assessment; Quality Assurance Process