Front Desk Coordinator

Greet and check in patients that enter the office.

Responsible for patient check in and check out related tasks.

Back up the receptionist by answering phone calls and scheduling patients for appointments.

Work multiple scheduling systems and multiple schedules.

Check reports daily for cancelled or reschedule requests.

Co-ordinate and schedule appointments for patients in person and on the phone.

Reschedule appointments when changes occur in the schedule.

Treat patients in a friendly, respectful, professional manner.

Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient.

Have each patient sign in at the front desk for their appointment.

Have follow-up patients complete, and update patient demographic form as needed.

Verify each patient's ID by comparing insurance card(s) against a government issued photo ID.

Assist patients with insurance papers and billing questions.

Have all new patients complete and sign all office forms and enter the demographic information into the computer.

Have follow-up patients complete, and update patient demographic form as needed or every 3 years.

Calculate & collect copayments, coinsurance, deductible and balances due on accounts by utilizing insurance fee schedules.

Enter payments collected on patient accounts.

Review appointment schedule for errors and make any corrections on schedule.

Search all new patients by date of birth to verify new patient status to avoid duplicate accounts.

Be attentive to the conditions and situations of those in the reception area to ensure their safety and wellbeing.

Maintain a neat waiting room for patients.

Maintain a neat and orderly reception area.

Maintain clean and sanitized waiting room, pens, and clipboards.

• Receives fax referrals from physician and other sources.
• Contacts patients to schedule appointments.
• Explains to the patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient's financial obligation, provides patients several scheduling options, follows scheduling guidelines.
• Assist ill or distraught patients as necessary.

Qualifications:

• High School Diploma
• 3+ years of experience