Operations Manager

Location: 7488 Brokerage Dr, Orlando, FL 32809

Category: Management / Operations

Purpose of the Position: Oversees daily warehouse processes and activities.

Primary Job Duties: Supervises a large operating unit with more than two full time employees. Establishes and maintains performance and productivity standards. Manages and attempts to reduce the costs of the operating unit. Maintains a high level of service with customers that meets the expectations of Courier Express. Creates goals and action plans for each aspect of the operating unit. Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards. Monitors the operations by resolving any issues that arise in the workplace. Provides feedback to management on the status of overall operations.

Secondary Job Duties: Develops employees in the culture of Courier Express and provides the tools necessary for them to succeed in their position. Makes managerial decisions concerning staff, including hiring and firing.

Impact on Other Positions, Products, & Services: Ensures operations function smoothly at the individual location so that all customer and company service expectations are met.

Education/Experience Preferred: College degree or 2+ years previous managerial experience

Personal Skills Required: Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, management and leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail, ability to communicate with drivers on a routine basis

Computer Skills Preferred: Microsoft Office, COPS

Positions Reporting to Them: Warehouse Lead I; Warehouse Associates