Field Trip Specialist

General Purpose

The Field Trip Specialist is responsible for providing an excellent experience for all organizations that are interested in visiting the zoo for a self-guided visit.

Compensation and Benefits

We are pleased to offer this part-time position an Employee Assistance Program, 401k, Paid CA Sick time on an accrued basis. The pay range for this position is $18.50 - $20.35 per hour. Offers will be based on the successful candidate's experience.

Essential Accountabilities

• Provide field trip pricing and information for any organization interested in visiting the zoo.
• Prepare and organize supplies groups will need during their zoo visit.
• Check in, collect payment, and distribute supplies to groups on the day of their visit.
• Be available to assist groups throughout their visit.
• Assist the experience stations, giraffe feeding and stingray bay, during busy group days, as needed.
• Track inventory of all field trip supplies.
• Connect our guests to the mission of the zoo.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum two years’ experience in a customer service role, including cash-handling responsibilities.
• General knowledge of accounting procedures preferred.
• Excellent written and verbal English communications skills required. Bilingual (Spanish or Hmong) communication skills a plus.
• Proficient with Microsoft Office.
• Ability to interact with Zoo guests in a friendly, professional manner at all times.
• Accuracy and attention to detail in all aspects of work.

Physical Requirements

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Zoo may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

• In this position, the employee is normally seated but may be required to stand for long periods. The employee may be required to bend, stoop, or kneel.
• The employee is regularly required to lift and/or carry up to 10 pounds, and occasionally up to 25 pounds.
• Close visual acuity to view a computer monitor and read printed materials.
• Hand and finger dexterity to receive and count paper money and coins and operate a cash register.
• Ability to receive detailed information through oral communication (in person and via telephone), at normal speaking levels with or without correction.
• Expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken information to others in small and large group settings.

Work Environment

• The position functions indoors and outdoors, exposing to environments with heat, cold, and inclement weather.
• The position may work in close proximity to Zoo animals.
• Ability to work evenings, weekdays, weekends, and holidays.
• Occasional local travel may be required.