Head of Account Management

PayXpert is a pioneer in omnichannel payments serving a diverse portfolio of clients including local and global brands. Our vision is to create an ecosystem where the payment process facilitates an inclusive commerce experience. To drive this evolution, we have developed a wide range of payment processing services focusing on revenue optimisation, BI, anti-fraud, and alternative payments such as Alipay+ and WeChat Pay, alongside accessibility solutions for the visually impaired.

We are always looking for the best talent to join our dynamic, multi-cultural team, of 100+ employees from nearly 20 different countries. We are committed to providing opportunities for individuals to enhance their skills, stay abreast of industry trends, and foster personal growth within an environment where every individual is valued for their contribution to our success.

PayXpert is part of Societe Generale Group.

The Department:

The Account Managers team is comprised of driven individuals who are deeply motivated to exceed client expectations. We thrive on the challenges presented by diverse client needs and are dedicated to delivering innovative solutions. We value teamwork and believe in leveraging each team member's unique strengths to achieve outstanding results.

Diversity is at the heart of our team. We embrace and celebrate different backgrounds, cultures, and experiences that our team members bring, fostering an inclusive environment where everyone feels valued and respected.

Moreover, we are committed to providing opportunities for individuals to enhance their skills, stay informed about industry trends, and foster personal growth.

If you are seeking a role that offers not only the excitement of building and nurturing client relationships but also a supportive and growth-oriented work environment, we invite you to join us!

The role:

• In today's highly competitive and dynamic business environment, the role of the head of account manager has become crucial for the success and growth of any organization. This position serves as the primary point of contact between the company and its customers, playing a pivotal role in shaping the customer experience and ensuring customer satisfaction.
• As part of the Operations Department, you overview our portfolio of e-commerce and retail merchants and resellers from various European countries and industries.
• Your mission is to lead and manage a growing team of Account Managers, ensuring our customers’ efficient onboarding, satisfaction, retention and revenue growth.
  
  
  

Essential Duties & Responsibilities

• Leadership and Team Management:
  
  
  

Lead, mentor, and develop a team of account managers.

Set performance goals, conduct regular evaluations, and provide feedback.

Foster a collaborative and motivated team environment.

• Client Relationship Management:
  
  
  

Develop and maintain strong, long-term relationships with key clients.

Serve as the primary point of contact for major clients, ensuring their needs and expectations are met.

Conduct regular client meetings to review account performance and address any issues or concerns.

• Strategic Planning:
  
  
  

Develop and implement account management strategies to drive growth and achieve business objectives.

Identify opportunities for upselling and cross-selling additional products or services.

Collaborate with the sales and marketing teams to align strategies and ensure client satisfaction.

• Performance Monitoring:
  
  
  

Monitor and analyze account performance metrics to ensure targets are met or exceeded.

Prepare and present regular reports on account activity, performance, and profitability to senior management.

Identify and address any issues or risks that could impact account performance.

• Customer Retention and Satisfaction:
  
  
  

Implement strategies to improve customer retention and satisfaction.

Handle escalations and resolve complex client issues in a timely and effective manner.

Gather and act on client feedback to continuously improve the account management process.

• Business Development:
  
  
  

Identify and pursue new business opportunities with existing clients.

Work with the business development team to acquire new clients and expand the client base.

Develop proposals and negotiate contracts with clients.

• Financial Management:
  
  
  

Oversee the budgeting and financial performance of the account management department.

Ensure that all accounts are profitable and that revenue targets are achieved.

Manage pricing strategies and contract negotiations to maximize profitability.

• Collaboration and Communication:
  
  
  

Collaborate with other departments (e.g., product development, customer service) to ensure a seamless client experience.

Communicate effectively with internal and external stakeholders to align on goals and expectations.

Keep abreast of industry trends and best practices to continuously improve the account management function.

Payxpert Benefits:

• Remote Model
• Team buildings & Workshops
• Permanent Contract
• Challenging projects: With us, you will have the chance to participate in a variety of technical projects amongst passionate and skilled colleagues
• Free languages courses: learn Spanish, French or improve your English skills at your disposal
• Learning Solutions According to your needs
• Events: we do believe in the importance of meeting our colleagues in an informal and natural environment to build connections between UK & France & Spain. Please take part on our awesome engagement events…
• Referral Bonus
  
  
  

What You Will Find In Payxpert

• People and good environment secondly our employee follow up.
• Collaborative Style: We do not believe in autocratic Style, in each team, every employee gives added value, independently of his/her position or tittle
• ProductShip: We are really oriented to product, and we welcome any idea of our components
• Continuous Improvement: each quarter we try to improve our processes and solutions
  
  
  

Requirements:

• Education:
  
  
  

Bachelor’s degree in business administration, Finance, Marketing, or a related field.

A master’s degree or MBA is preferred.

• Experience:
  
  
  

Extensive experience in account management, sales, or customer service, preferably within the payment industry.

Proven track record of managing key accounts and driving business growth.

Experience in a leadership or managerial role, with a focus on developing and mentoring a team.

• Industry Knowledge:
  
  
  

In-depth understanding of the payment industry, including e-commerce, payment gateways, POS systems, and financial technology.

Familiarity with industry regulations, compliance requirements, and best practices.

Awareness of market trends, competitive landscape, and emerging technologies in the payment sector.

• Skills:
  
  
  

Strong leadership and team management skills, with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.

Strategic thinking and problem-solving abilities to develop and implement effective account management strategies.

Strong analytical skills to monitor account performance and make data-driven decisions.

Negotiation and contract management skills to secure terms and agreements with clients.

Proficiency in CRM (efficy) software and other account management tools

Do you want to join and be at the forefront of innovative Fintech Technologies Immerse yourself in a multicultural and dynamic environment?

Easy Apply!

We believe in equal employment opportunity, a culture built around gender-balanced development opportunities for our professionals, a flexible and healthy working environment, and general equality in the workplace.

The personal data collected is intended for PAYXPERT and used to process your application with a view to possibly offering you an employment contract. It is intended for use by the departments responsible for recruitment. This information will be kept for a maximum of 2 years if your application is not successful. In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, you have the right to access, rectify, delete, portability and limit the Processing of Data concerning you. You may also, for legitimate reasons, object to the Processing of your Data. You may exercise your rights by contacting our DPO at the following address [email protected] or at the following postal address Av. Diagonal 440, 08037 BARCELONA,SPAIN. For more information on the Processing of your Personal Data by PAYXPERT, please consult our privacy policy available on our website at the following address: https://www.payxpert.com/privacy-policy/.