Financial Services Representative

The ideal candidate is passionate about delivering superior service to our members. The Financial Services Representative is responsible for interviewing members to identify products and services that best fit their financial needs. The Financial Services Representative uses their knowledge of Credit Union products and services, including deposits, IRAs, Trust Accounts, consumer loans, and real estate loans, to provide excellent service to our members. Also acts as a liaison to our core sponsor to increase membership and engagement in the Credit Union.

Responsibilities

• Demonstrate our Core Values and First-Class Service Standards in all aspects of the job.
• Open new membership accounts, trust accounts and enhance the membership with supporting products and services that are convenient and give peace of mind.
• Provide applicable disclosures for new accounts and lending products
• Determine collateral needs and payment plans for members applying for loans.
• Review credit report upon account opening to verify identity and look for additional cross-sell opportunities
• Interview, process, and disburse consumer loan requests. Verify debts and estimate monthly payment for any outstanding debts not listed and add them to the debts on application. Calculate debt to income ratios.
• Cross-sell additional member loan benefits such as MBI, GAP and Credit Life and Disability
• Interview and process real estate loan requests (1st and 2nd Mortgages)
• Obtain a copy of current homeowner’s insurance and flood insurance (if applicable) and make sure mortgage clause is in favor of credit union
• Obtain a copy of members’ auto insurance policies and verify if the deductibles are within credit union policy and that the credit union is listed as lien holder
• Explain reasons for denial and explore options for members when loans are denied
• Process and order VISA Credit Cards
• Open IRAs and Share Certificates
• Identify problems, research and analyze issues from different perspectives
• Timely and correct processing of loan and DMV files.
• Ensure that collateralized loans have the appropriate title work, documentation, and fees so that a completed title is received within 90 days of funding
• Follow Credit Union safety and security procedures
• Maintain knowledge on all state and federal regulations related to lending and branch operations
• Maintain a professional and courteous demeanor with all people, including fellow employees, members, management staff, board, supervisory members and outside vendors
• Assist other members and employees by answering questions, solving problems, and helping with complex work-related matters
• Assist with business development activities when warranted including New Employee Orientation and site visits.
• Meet or exceed goals on the FSR scorecard
• Call members or send correspondence to create business and increase lending pipeline
• Complete projects in a timely manner
• Process IRA reports and RMDs in an efficient and timely manner
• Act as the liaison between the credit union and employee groups to develop new membership opportunities.
• Conduct presentations and seminars to our employee group and their employees.
• Prepare visitation schedule and weekly call reports.
• Perform outbound calls to secure visits at post office locations.
• Perform outbound calls to cross-sell products and services to new and existing members.
• Develop new member relationships by attending postal employee meetings and events.
• Actively participate in all sales and service activities, goals, and responsibilities as requested.
• Communicate regularly and effectively with management to ensure corporate goals are met.
• Participate in the development and execution of business development plans.
• Generate awareness that drives brand loyalty.
• Keep abreast of industry trends, competition, and new opportunities.
• Perform other duties as assigned

Requirements

• Must be proficient in job-related technology applications including the Credit Union’s operating system and lending system.
• Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook).
• Hold Notary appointment
• Nationwide Mortgage Licensing System (NMLS) registration is required and must be maintained for all Branch Mortgage Loan Originators.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages.