Customer Service Account Manager

Deliver Exceptional Client Care: Join AFGO Mechanical Services Inc. as a Customer Service Account Manager!

Position Title: Customer Service Account Manager

Company Name: AFGO Mechanical Services Inc

Pay Range: $30.00 - $35.00 per hour, based on experience

Job Overview

AFGO Mechanical Services Inc., a leader in HVAC Mechanical Services in the NYC Metropolitan Area, is seeking a proactive and assertive Customer Service Account Manager to join our team. This role requires a detail-oriented professional with exceptional communication and organizational skills to ensure client satisfaction and smooth coordination of HVAC service appointments and preventive maintenance. If you thrive in a dynamic, customer-focused environment, this is the opportunity for you!

Who We Are

At AFGO Mechanical Services Inc., we pride ourselves on delivering dependable solutions for our clients' HVAC and refrigeration needs. With decades of experience, a commitment to foundational training, and ongoing education, we equip our team to offer unparalleled service. Join us and be part of a company that values innovation, professionalism, and a client-first approach.

Key Responsibilities

• Customer Service & Account Management:
• Schedule and manage appointments for preventive maintenance and quoted repair services.
• Provide clients with timely updates regarding technician response times, diagnoses, and resolution progress.
• Conduct follow-up correspondence with clients to ensure satisfaction with completed services.
• Operational Coordination:
• Collaborate with the Dispatcher to assist in scheduling and coordinating technician workloads effectively.
• Liaise with suppliers and subcontractors to ensure timely service delivery.
• Maintain accurate and up-to-date client records, service logs, and appointment details.
• Communication & Problem Solving:
• Serve as the primary point of contact for clients, addressing inquiries and resolving service issues promptly.
• Work closely with internal teams to align client needs with operational capabilities.
• Generate service reports and client updates to maintain transparency and accountability.
  

Qualifications

• Experience: Previous experience in customer service, preferably in a business-to-business (B2B) environment.
• Technical Proficiency:
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of Microsoft Dynamics for Field Service is highly preferred.
• Familiarity with Service Channel and FM Pilot is a plus.
• Communication Skills: Strong verbal and written communication abilities to interact with clients, coworkers, suppliers, and subcontractors.
• Organizational Skills: Excellent attention to detail, time management, and multitasking capabilities.
  

Benefits

• Comprehensive Benefits Package:
• Medical, Dental, and Vision Insurance: Ensuring your health and well-being.
• 401(k) Plan: Secure your financial future with our retirement savings program.
• Work-Life Balance:
• Supportive and collaborative work environment.
• Opportunities for professional growth and career advancement.
• Company Reputation:
• Join a respected leader in HVAC mechanical services with a strong foothold in the New York City market.
• Additional Perks:
• Company events (BBQs, holiday parties, fishing trips, ball games, and more)
• Company vehicle/car allowance/mileage reimbursement
• Uniform and safety gear provision
  

Work Schedule

• Full-time: Monday to Friday, with occasional rotations and overtime as needed.
  
  

Work Location

• Office based in Long Island City, NY
  
  

Equal Employment Opportunity

AFGO Mechanical Services Inc. is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and are proud to support veterans in our hiring efforts.

Apply Today and Elevate Your Career!

Join AFGO Mechanical Services Inc. and play a critical role in delivering unparalleled customer service in a fast-paced, rewarding environment. Apply now to become part of a team that values excellence, collaboration, and innovation!