Director of Quality Assurance

Description

About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

Job Summary

We're seeking an experienced QA Director to develop and implement comprehensive testing strategies, automate testing, and drive operational excellence. The ideal candidate will lead remote QA teams, collaborate with cross-functional teams, and leverage AI to increase productivity.

Key Responsibilities

• Develop and implement comprehensive testing strategies across CRM, web applications, and data engineering pipelines.
• Automate testing across all QA teams, increasing efficiency and productivity.
• Drive operational excellence by preparing metrics to report test status, key quality, and defect metrics to senior leadership for quarterly operational reviews.
• Lead and manage remote QA teams, providing guidance, leadership, and training to ensure consistency in built-in quality efforts.
• Collaborate with product management and engineering teams to gather requirements, clarify requirements, and ensure correct testing of features.
• Problem-solve with teams on product, requirements, and resource issues.
• Incorporate AI to increase productivity in testing case creation and automation.
• Review and manage manual and automated test cases, providing guidance to team members.
• Lead end-to-end test strategy and execution across multiple teams.
• Triage and analyze defects to identify gaps in test coverage and process improvements.
• Clearly communicate QA results, concerns, project status, and potential risks to management and stakeholders.
• Address unexpected spikes in QA capacity and problem-solve key issues with engineering leads.
• Foster a culture of built-in quality and continuous improvement within the QA team.
• Manage hiring, retention, and performance management for the QA team.

Requirements

• 10+ years of experience in software testing, quality assurance, and team leadership.
• Proven track record of developing and implementing comprehensive testing strategies.
• Hands-on experience in manual and automation testing, relational DB, and SQL.
• Strong background in automation testing tools (e.g., Selenium, TestNG, Cucumber, Perfecto, Java).
• Experience with AI and machine learning technologies.
• Excellent leadership and management skills, with experience leading remote teams.
• Strong communication and problem-solving skills.
• Experience with Agile SCRUM development methodologies.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Experience with cloud-based technologies (e.g., AWS, Azure).
• Familiarity with DevOps practices and tools (e.g., Jenkins, GitLab CI/CD).

What you will get:

• Competitive compensation.
• Limitless growth and learning opportunities.
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.
• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match. And much more!