Customer Support Representative

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Home office stipend
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources
  
  

Culling together a clear, well-defined list of customer service representative tasks and responsibilities is the first step in creating a thorough job description for a customer service position. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow.

Tasks To Include In a Customer Service Job Description

• Interact with customers to solve issues and questions about products, services, and policies
• Maintain a positive and friendly tone with customers at all times
• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels
• Assist customers on placement of orders, refunds, or exchanges
• Ensure customer satisfaction and maintain professional customer support
• Place the customer at the center of the customer service experience
• Handle the responsibilities outlined in the customer service job description
• Exhibit the skills and qualities expected in a customer service representative position
• Address customer inquiries and concerns promptly and accurately
  
  

By providing a comprehensive yet clear customer service task and responsibility list in the job description, you're setting yourself up to find the representative who best fits your needs and standards.

This is a remote position.

Compensation: $13.00 - $18.00 per hour