Store Supervisor

General Summary

The Store Supervisor assists and performs several functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales and results. Demonstrates behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. The Store Supervisor partners with the management team to understand daily/weekly/monthly store priorities. They participate in and support merchandise placement, fulfillment, and store recovery while monitoring associate compliance with company policies, procedures, and Asset Protection standards.

Reports to: Store Manager and/or Co-Manager

Essential Duties and Responsibilities:

Customer Service

• Maintain In-Store Experience by modeling CEL behaviors, redirecting associate behaviors to achieve store goals, and responding to customer requests and/or feedback with urgency.
• Ensure customers have a positive experience by maintaining DSW store standards. Complete all tasks related to daily open/close including store cleaning, recovery, and maintenance standards.
• Meet metric-based goals by reviewing, understanding, and clearly communicating daily/weekly/monthly goals.
• Review daily communication; plan and assign tasks throughout the day and follow through with required actions.
• Perform other duties as assigned by the Store Manager or other leader.

Inventory Management

• Increase sales and success by maintaining sales floor and stockroom to ensure an appealing experience for consumers.
• Supervise and participate in planning and executing all inventory management related activities including freight receipt, placement, markdowns, and MOOS.
• Responsible for all omni activities in-store including Charge/Send, BOPIS/BOSTS, and Delivery.
• Leverage inventory reports to maximize productivity and merchandise presentation on the sales floor.
• Maintain a safe environment for customers and associates; ensure all equipment is in good operating condition.
• Maintain supply inventory for successful floor moves, markdowns, and fulfillment.
• Perform, maintain, and complete all information related to audits, donations, transfers, mismates, and damages.

Human Resources

• Work closely with the store leadership team to understand and follow policy and procedure.
• Assist the Store Manager in recruiting/interviewing candidates.
• Support team by training, coaching, directing associates, and providing development feedback.
• Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
• Support team in managing payroll and associate timekeeping activities.
• Recognize associates through company recognition tools.

Required Skills

• Excellent customer service with a positive mindset and enthusiasm.
• Ability to manage in ambiguous situations to resolve conflicts.
• Ability to develop collaborative working relationships.
• Ability to recognize what is critical and take action.
• Good verbal and written communication skills.
• Proven ability to train, coach, develop, and motivate others.
• Ability to hold team accountable to time-bound expectations.
• Time management skills.
• Professionalism.
• Availability to meet business needs (i.e., shifts outside traditional hours).
• Proficiency in basic computer use, including Microsoft Office.

Experience

• Minimum 2 years retail experience.
• Some college preferred.
• Minimum high school graduate or equivalent.

The estimated pay range for this position is $19.40 to $25.20 per hour. The successful candidate's actual pay rate offer will take into account job-related factors including skills, experience, and other organizational needs. This position is eligible for our Monthly Sales Bonus.