Workplace Services Analyst

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Workplace Services team is currently seeking an Analyst in our Worcester, MA location. This position is eligible for a hybrid work arrangement. This is a full-time, non-exempt role.

POSITION OVERVIEW:
As a member of the Workplace Services team, this individual will lead the accounts payable process for the Workplace Services team by processing and tracking purchase orders and invoices collaborating with vendors and internal finance/AP partners to ensure accuracy and timely processing ensuring all monthly financial obligations are met. This individual will provide support for the team in other capacities including but not limited to utility and emissions tracking, customer service and support, tracking of work requests and will function as a backup for our Fleet Administrator.

IN THIS ROLE, YOU WILL:

• Lead the accounts payable process for Workplace Services vendors including purchase orders, invoices, month end journals and assist leadership in tracking budget and assessing variances and/or abnormalities.
• Support emissions and utility tracking and reporting for the facilities team including consumption of electricity, natural gas, water, and solid waste.
• Work as front-line customer service representative by responding to internal employee requests and maintaining the Workplaces Services intranet pages.
• Track open and closed service requests on the Service Now system and generates reports for managers.
• Track and report other metrics and KPI's as assigned.
• Provides administrative support by maintaining the Facilities filing system and ordering supplies.
• Function as a backup for the vehicle Fleet Administrator interacting with fleet drivers to ensure seamless service.
• Support Facilities, Real Estate and Security Teams in administrative duties required during system/application updates.
• Other projects/duties as assigned.

WHAT YOU NEED TO APPLY:

• 2-4 years of related experience.
• Bachelor’s degree preferred.
• Strong written and verbal communication skills.
• Strong math and analytical skills.
• Knowledge of MS Office products.
• Ability to use a computer and type for extended periods of time.
• Ability to sit for extended periods of time (up to 90% of workday).
• Ability to support a variety of tasks and adapt quickly.
• Adapt procedures, processes, and techniques to accomplish the requirements of the position.
• Resolves routine questions and problems and refers more complex issues to higher levels.
• Works under direct supervision and selects from a variety of established procedures to accomplish assigned tasks.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [email protected] and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.