General Manager

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The General Manager is the leader of the team who establishes the tone of the work environment, and the level of customer hospitality. The General Manager is responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and a friendly experience.

Key responsibilities include finding, hiring, and developing employees, conducting new hire orientation, and developing the training plan for each new hire. You’re also responsible for scheduling and deploying the team correctly, addressing performance issues, assisting in the resolution of customer issues, and managing the restaurant budget and financial plans. The successful candidate will have strong leadership and communication skills, a track record of people development, and a positive attitude.

Job responsibilities include, but not limited to:

• Drive excellent customer service and maintain company standards.
• Ensure Crew Members and Shift Supervisors complete all assigned duties and serve safe, quality food in a friendly manner.
• Analyze sales, labor, inventory, and controllables on a continual basis and take corrective action to meet or achieve margin and sales growth targets.
• Oversee a team of associates in a fast-paced environment while ensuring that all proper food safety precautions are satisfied.
• Manage the restaurant budget and financial plans.
• Engaging in clear, consistent communications with field leadership and restaurant staff on a frequent basis.
• Building an effective team through training and development; and supplying meaningful and timely performance feedback.
• Ensure food safety, quality, and sanitation. This includes but is not limited to receiving shipments and maintaining proper storage of ingredients and supplies.
• Ensure the facility and equipment’s are maintained to Wendy’s standards.

Other responsibilities include:

• Follow proper opening and closing procedures.
• Maintain guest and employee safety.

Minimum Qualifications:

• 18 years or older
• Obtain a food handler’s certificate according to state or local requirements.
• Legally authorized to work in the United States
• Must have reliable transportation.
• Maintain a professional appearance and good hygiene standards.
• Ability to work flexible hours, arrive at work on time and be dependable.
• 2 years quick service & fast-food restaurant experience

• 2 years food management experience (Preferred)
• 2 years drive-thru experience (Preferred)

Requirements:

• Ability to contribute to the team and maintain a positive attitude and strong work ethic.
• Demonstrate a friendly attitude and great customer service skills.
• Ability to pay attention to detail, cope with pressure and remain calm when challenging situations arise.
• Act in a friendly, courteous, and helpful manner with guests and co-workers.
• Strong verbal, reading, strong math skills.
• Communicate ideas, suggestions, and concerns in a constructive and professional manner.
• Make timely decisions to meet guest and business needs appropriately.
• Ability to make quick and appropriate decisions.
• Take ownership and responsibility to solve problems.

Physical Requirements:

• Able to lift 10-40 pounds, reach with arms and hands, stand, and walk for long periods.

Disclaimer: You are applying to Cotti Foods Group, a franchisee of Wendy’s Corp. Franchisees are independent business owners who set their own wage and benefits programs that can vary among franchises.