Credit & Collections Supervisor

THE ROLE

The CCD Supervisor is responsible for overseeing all credit and collection efforts for the assigned region(s) and/or customers, which includes determining the credit worthiness of customers while minimizing the company’s financial exposure and losses. The Supervisor will be required to work closely with the customer and all pertinent JELD-WEN groups and provide regular reporting. The Supervisor will report to a CCD Manager or to the Director of Credit – North America depending on assignment and will have one or more direct reports.

Principle Duties and Responsibilities

• Comply with company Credit & Collections Policy & Procedures
• Manage and maintain customer data management, regional assignment
• Manage and maintain customer credit & collection files, regional assignment
• Assist with financial reviews to determine the credit worthiness and viability of the customer’s assigned
• A/R reporting/stats: daily, weekly, monthly, quarterly & annually
• Supervise credit and collection personnel (approx. 1-4)
• Assist CCD Manager to secure company exposure via all forms of security: Liens, Bonds, Guarantees & PMSI/PMSA and LCs, etc.
• Establish and maintain strong working relations with cross-functional teams and customers
• Assist with Bankruptcies, Foreclosures, Receiverships and Collection Litigation matters
• Provide quarterly and annual staff Performance Evaluations
• Assist with ERP (or other application) projects, implementation, training, and ongoing maintenance

Knowledge, Skills, Abilities

• Great Customer Service skills are a must
• Must be highly motivated, organized and detail oriented
• Must have the ability to multi-task and handle high volume in fast paced environment
• General knowledge and/or experience in Credit & Collection Law: Contracts, Bonds, Liens, PMSI and Bankruptcy
• Credit & Collection Legal experience
• Manufacturing industry experience
• Big Box retail collection experience
• Builder/Construction collection experience

Education and Experience

• Must have at min. 5 years of Credit and/or Collection experience
• Associate’s degree in business, finance, accounting, or equivalent on the job training
• Professional Credit & Collection designation
• Leadership & Management experience
• Bilingual: Plus (*a requirement for some regions)
• Advanced Excel and/or SAP (or other ERP systems)

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $69,900.00 to $116,400.00 per year and is based on experience and qualifications.