Manager, Product Enablement

Job Summary

Responsible for the rollout and education of the Marketing API. Ensures the success of the Company’s Product Sales programs and a positive customer experience. Monitors the progress of sales; reviews records and reports provided to senior management; and solicits employee feedback to drive product engagement and sustained adoption. Designs, promotes, and orchestrates experiences and reinforcement plans across multiple divisions/business units that strengthen product knowledge, enhance product advocacy, and ensure the success of the Company's product sales campaigns. Ability to problem solve technical problems for complex organizations. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization’s business strategy. Interprets business strategy and develops organizational objectives to align with this strategy.

Core Responsibilities

• Partner cross-functionally with Product and Sales, focusing on onboarding local and national sales teams to self-serving buying platform

• Create and execute internal and external training programs for Sales and Partners that improve both sales skills and technical knowledge of the platform

• Ability to answer technical questions and problem solve for large complex organizations

• Onboard and train premium publishers and their sales teams to the self-service platform and provide feedback to the product team

• Create documentation and training materials that are available for sellers and / or advertisers

• Extensive experience with API platforms and Ad buying tools

• Strong project management experience, leveraging a proficient understanding of product prioritization

• Strong presentation skills, ability to command a room and answer questions

• Ability to identify gaps and areas of improvement for our self-serve buying tool

• Understanding of CTV landscape and TV Advertising

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Technical Problem-Solving; Business Strategies

Salary:

Primary Location Pay Range: $126,699.84 - $190,049.76

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years