Case Manager

Position Title: Case Manager – Surrogacy Journey Coordinator

Location: Chula Vista, San Diego County, CA

Employment Type: Full-Time (In-office for the first year, with hybrid flexibility after probation)

About Surrogate Alternatives, Inc. (SAI)

With over 26 years of experience, SAI is a leading full-service surrogacy agency dedicated to creating families worldwide. Founded by a former surrogate and egg donor, our team includes professionals with firsthand experience, ensuring compassionate and personalized care for every journey. At SAI, we take pride in fostering a supportive environment for surrogates and intended parents alike.

Why Join Us?

Impactful Work: Be at the heart of helping families achieve their dreams.

Team-Oriented Culture: Work with a passionate team that values kindness, empathy, and excellence.

Professional Growth: Gain experience in a fast-paced environment with opportunities for advancement.

Position Overview

SAI is seeking a highly organized, detail-oriented Case Manager to guide surrogates and intended parents through every step of their surrogacy journey. This role is pivotal to ensuring all aspects of the process are managed seamlessly, from initial matching to delivery day milestones.

Key Responsibilities

• Serve as the primary point of contact for surrogates and intended parents, providing timely updates and exceptional service.
• Manage a caseload of 25+ surrogacy journeys simultaneously, ensuring all details are meticulously organized.
• Oversee key milestones, including psychological and medical screenings, legal agreements, and financial arrangements.
• Maintain accurate and up-to-date case files in our database, documenting communications, schedules, and key events.
• Coordinate travel, appointments, and insurance for surrogates and egg donors as needed.
• Act as a liaison between surrogates, intended parents, and external professionals such as attorneys, clinics, and escrow agents.
• Celebrate milestones like embryo transfers, heartbeats, and deliveries while offering compassionate support during challenges.
• Contribute to team events, including surrogate retreats, ensuring a sense of community and support.
  
  

What We’re Looking For

• Experience: 2+ years in case management, account management, or a similar role in an office environment.
• Skills:
• Strong verbal and written communication.
• Proficiency in managing multiple tasks and prioritizing in a fast-paced environment.
• Tech-savvy with experience using databases or CRM systems.
• Attributes:
• Empathy, diplomacy, and exceptional problem-solving abilities.
• A positive attitude and the ability to build trust with surrogates and intended parents.
• A meticulous approach to managing complex processes and sensitive situations.
  
  

Qualifications

• Proven ability to juggle multiple priorities while delivering top-tier customer service.
• Demonstrated attention to detail and organizational skills.
• Local to the Chula Vista/San Diego area for on-site work.
• Passion for helping others and contributing to meaningful work.
• Fast learner
  
  

Benefits And Perks

Starting hourly range: $23–$25 (commensurate with experience), with opportunities for advancement.

Comprehensive benefits package and a chance to make a lasting impact in the lives of families and surrogates.

How To Apply

Send your resume and a compelling cover letter to [email protected] with the subject line: “Case Manager Application – [Your Name].” In your cover letter, tell us what excites you about working at SAI and why you’re the perfect fit for this role.